Login Error

[DLP_Enthusiast]

Hello Guys ,

Im not able to login to Enforce platform . The error message I get is :

" An unexpected error has occurred. Contact your system administrator if this problem persists."

What could be the cause of this error ?..

[pete_4u2002]

are the vontu services up and running?

[zafar1907]

restart the services.and login again.

[DLP_Enthusiast]

Yes, all the Vontu services are running . I restarted the Vontu Manager service .And now when I logon to Enforce Server I get this :

HTTP Status 404 - /ProtectManager/enforce/navigate

Description : The requested resource (/ProtectManager/enforce/navigate) is not available

[pete_4u2002]

pass on the tomcat log

[DLP_Enthusiast]

Where do i get that from ?

[DLP_Enthusiast]

Anybody with a solution ? ..

[pete_4u2002]

vontu protect directory :\Vontu\Protect\logs\tomcat\

check fo rthe latest logs

[DLP_Enthusiast]

This is the last log file ..

[pete_4u2002]

do you see the log something by this name localhost.2012-12-10, can you post that?

[DLP_Enthusiast · Accepted solution]

I just now logged into Enforce . I restarted the services in a sequential manner as give in the Knowledge base . Will share it with you guys also .

Have to restart the services in the below format :

Stop:
VontuUpdate
VontuMonitor
VontuMonitorController
VontuIncidentPersister
VontuManager
VontuNotifier 

Start:
VontuNotifier
VotuManager
VontuIncidentPersister
VontuMonitorController
VotnuMonitor
VontuUpdate

This worked for me ..!

[pete_4u2002]

glad to know it worked :)

[DLP_Enthusiast]

Thanx for the support guys !

[zafar1907]

good to know that ........