04-07-2016 02:58 AM
we are struggeling to buy Veritas Licenses, especially for System Recovery, for our customers right now.
Our distributors tell us they don't receive ordered licenses from veritas themselves and we now even have orders cancelled by our distributors that were waiting for almost 6 weeks.
Is this just us or is there a bigger problem, right now?
I guess I would need some answers, because not being able to buy licenses would would be the killer criteria regarding our future with veritas software.
What are your experiences (P.S.: i'm writing from Germany).
Thanks for your feedback.
04-10-2016 09:01 PM
You are not alone. I ordered some partner license back in Dec/2015, and am still waiting for them.
I opened a support case about this, and it has remaind opened and "Under Investigation" for 3 months now.
We contacted our Veritas Account Manager and local SE, but apparently it's a "website issue" so they can't really help.