02-01-2012 01:15 AM
Where/how do we request updates to ParnerNet content?
A great document was published by SAMG late last year:
http://www.symantec.com/content/en/us/partners/media/samg-qs_mktg.pdf
On the Sales tab (http://www.symantec.com/content/en/us/partners/media/samg-qs_sales.pdf ) a number of helpful tools are listed, such as FAQ, Competitive Battlecard, Feature Comparison Chart, etc, etc....) with a note saying '(Available Mid-Late Dec)'.
It is 1 Feb..... When/where/how do we get these tools??
Solved! Go to Solution.
02-13-2012 05:36 PM
Hi Marianne,
If you are looking specifically for pricing and licensing information I've been advised that you can go to the Pricing and Licensing page on PartnerNet (Login Required)
https://partnernet.symantec.com/Partnercontent/Licensing/PriceLists.jsp
Additionally, there is a support link on PartnerNet where you can access technical and customer support.
https://partnernet.symantec.com/Partnercontent/TechSupport/TechSupport.jsp?_DARGS=/Partnercontent/Common/TopGlobalNav.jsp.1_A&_DAV=1238&_dynSessConf=6971626846977986317
Hope this helps,
Eileen
02-06-2012 10:49 AM
Hi Marianne,
I just checked with the Channel Marketing team and the SAMG Quickstart is currently being updated and should be available before the end of the week.
Just check back using the link in your original post.
Thanks for following up with us.
Eileen, Partner Community Manager
02-06-2012 11:30 AM
Thanks Eileen.
I guess this has nothing to do with entire PartnerNet as well as SymIQforPartners currently offline?
02-09-2012 06:07 PM
Hi Marianne,
The updating of the Quickstarts were not related to the PartnerNet and SymIQ technical issues over the last few days.
~Eileen
02-10-2012 12:17 AM
Eileen, thanks for the update. Is there an official PartnerNet Support system to log calls?
I cannot find such a facility on PartnerNet. There is more content for which I need updated info...
I have had a look at the Contact Us page and nothing seems relevant to actual content.
Seems the only available route is via Partner Program Manager?
This link :
For any queries relating to licensing, pricing, software upgrades and product ordering please visit our Customer Care Information Center
goes to 'Sorry, requested page not found'.
02-10-2012 09:44 AM
Hi Marianne,
I'm going to do some investigation and see what I can find out for you. Stay tuned.
~Eileen
02-13-2012 05:36 PM
Hi Marianne,
If you are looking specifically for pricing and licensing information I've been advised that you can go to the Pricing and Licensing page on PartnerNet (Login Required)
https://partnernet.symantec.com/Partnercontent/Licensing/PriceLists.jsp
Additionally, there is a support link on PartnerNet where you can access technical and customer support.
https://partnernet.symantec.com/Partnercontent/TechSupport/TechSupport.jsp?_DARGS=/Partnercontent/Common/TopGlobalNav.jsp.1_A&_DAV=1238&_dynSessConf=6971626846977986317
Hope this helps,
Eileen