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Updates to PartnerNet content

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Where/how do we request updates to ParnerNet content?

A great document was published by SAMG late last year:

http://www.symantec.com/content/en/us/partners/media/samg-qs_mktg.pdf

On the Sales tab (http://www.symantec.com/content/en/us/partners/media/samg-qs_sales.pdf ) a number of helpful tools are listed, such as FAQ, Competitive Battlecard, Feature Comparison Chart, etc, etc....) with a note saying '(Available Mid-Late Dec)'.

It is 1 Feb..... When/where/how do we get these tools??

1 ACCEPTED SOLUTION

Accepted Solutions

Eileen
Level 6

Hi Marianne,

If you are looking specifically for pricing and licensing information I've been advised that you can go to the Pricing and Licensing page on PartnerNet (Login Required)

https://partnernet.symantec.com/Partnercontent/Licensing/PriceLists.jsp


Additionally, there is a support link on PartnerNet where you can access technical and customer support.


https://partnernet.symantec.com/Partnercontent/TechSupport/TechSupport.jsp?_DARGS=/Partnercontent/Common/TopGlobalNav.jsp.1_A&_DAV=1238&_dynSessConf=6971626846977986317

Hope this helps,

Eileen
 

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6 REPLIES 6

Eileen
Level 6

Hi Marianne,

I just checked with the Channel Marketing team and the SAMG Quickstart is currently being updated and should be available before the end of the week.

Just check back using the link in your original post.

Thanks for following up with us.

Eileen, Partner Community Manager

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Thanks Eileen.

I guess this has nothing to do with entire PartnerNet as well as SymIQforPartners currently offline?

Eileen
Level 6

Hi Marianne,

The updating of the Quickstarts were not related to the PartnerNet and SymIQ technical issues over the last few days. 

~Eileen

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Eileen, thanks for the update. Is there an official PartnerNet Support system to log calls?

I cannot find such a facility on PartnerNet. There is more content for which I need updated info...

I have had a look at the Contact Us page and nothing seems relevant to actual content.

Seems the only available route is via Partner Program Manager?

This link :

Pricing and licensing

For any queries relating to licensing, pricing, software upgrades and product ordering please visit our Customer Care Information Center

 

goes to  'Sorry, requested page not found'.

Eileen
Level 6

Hi Marianne,

I'm going to do some investigation and see what I can find out for you.  Stay tuned.

~Eileen

Eileen
Level 6

Hi Marianne,

If you are looking specifically for pricing and licensing information I've been advised that you can go to the Pricing and Licensing page on PartnerNet (Login Required)

https://partnernet.symantec.com/Partnercontent/Licensing/PriceLists.jsp


Additionally, there is a support link on PartnerNet where you can access technical and customer support.


https://partnernet.symantec.com/Partnercontent/TechSupport/TechSupport.jsp?_DARGS=/Partnercontent/Common/TopGlobalNav.jsp.1_A&_DAV=1238&_dynSessConf=6971626846977986317

Hope this helps,

Eileen