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Why multi Licenses for one product?

Moshtaq_Rasheed
Level 2
Partner Accredited

Our customer has purchased the product "SYMC PROTECTION SUITE ENTERPRISE EDITION 3.0 PER USER" for 225 clients.

when we received the License Certificate we found the license was divided into 2 categories, the first category for 50 clients (quantity) and the second for the 175 clients, each category with 3 items, and each item has its own Serial Number (total: 6 Serial numbers) as fallow:

 the question:

what is the reason for these partitions?  

why it couldn't be one License for the all 225 clients?

1 ACCEPTED SOLUTION

Accepted Solutions

Mjahtetn
Level 6


Hello,

SPE EE 3.0 is a bundled product that includes SEP, SMS MSE , BESR 2010 for Desktop etc.

As per the certificate that you attached, the customer purchase 50

and 175 qty of SPE EE 3.0.

The certificate is very straight forward. The product was purchase

license with maintenance.

The First line ( SPE EE 3.0 per user bndl ver ug lic basic 12 months

gov band A) pertains to the type of license that they purchase

http://www.symantec.com/business/products/licensing/programs/programs.jsp?programid=express

The Second Line ( SPE EE 3.0 per user I/O Basic 12 months )

pertains to the maintenance or support agreement. The customer purchase 1 year support agreement that entitles them to have free technical support assistance and free upgrade if a new version will be release.

Also, BESR is the newest offering in this bundle/ package. It was on a separate line to emphasize the type of activation. License keys are being used to activate BESR and the rest are slf files.

Thanks. Hope this help.

View solution in original post

5 REPLIES 5

Thomas_K
Level 6

That would be a good question for the licensing department.

 

Call them at 1-800-721-3934 and select option 2.

 

Best,

Thomas

Mjahtetn
Level 6


Hello,

SPE EE 3.0 is a bundled product that includes SEP, SMS MSE , BESR 2010 for Desktop etc.

As per the certificate that you attached, the customer purchase 50

and 175 qty of SPE EE 3.0.

The certificate is very straight forward. The product was purchase

license with maintenance.

The First line ( SPE EE 3.0 per user bndl ver ug lic basic 12 months

gov band A) pertains to the type of license that they purchase

http://www.symantec.com/business/products/licensing/programs/programs.jsp?programid=express

The Second Line ( SPE EE 3.0 per user I/O Basic 12 months )

pertains to the maintenance or support agreement. The customer purchase 1 year support agreement that entitles them to have free technical support assistance and free upgrade if a new version will be release.

Also, BESR is the newest offering in this bundle/ package. It was on a separate line to emphasize the type of activation. License keys are being used to activate BESR and the rest are slf files.

Thanks. Hope this help.

Moshtaq_Rasheed
Level 2
Partner Accredited

Dear Mjahtetn 

How could you recognized that the first line is for license type and the 2nd for the maintenance and support?

the link you typed is discussing the bandel levels(Quentities).

Mjahtetn
Level 6


There is also an explanation on this link:
http://www.symantec.com/connect/forums/whats-meaning-following

Moshtaq_Rasheed
Level 2
Partner Accredited

Thank you  Mjahtetn