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problem with my account manager

Baloo1967
Not applicable

Hi all,

 

I don't know what to do anymore. I have urgent problems concerning the purchase of a certificate through Thawte, my Sales rep is from Symantec though.

Ususally I am waiting as long as a week for his answer, and he doesn't reply to some of my mails.

Is there a duty manager or superior I can find out and contact or am I helplessly at this person's mercy?

Any help or hint would be greatly appreciated! Thank you!

kind regards
Baloo

1 ACCEPTED SOLUTION

Accepted Solutions

_r___
Level 6
Certified

Best to get a case open:

1 (800) 721-3934

View solution in original post

1 REPLY 1

_r___
Level 6
Certified

Best to get a case open:

1 (800) 721-3934