A Helpful Guide to useful Backup Exec diagnostic tools and links

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Symantec Help (SymHelp)

•  A multi-product diagnostic tool
•  Identifies common issues
•  Gathering data for support assisted troubleshooting
•  Provides links and useful support resource information

 http://www.symantec.com/docs/TECH170735

Note: Symantec Help replaces Symantec Backup Exec Support Tool  http://www.symantec.com/docs/TECH126539

B2D Test Tool

Tests the basic functionality of a Backup to Disk device used in Backup Exec  http://www.symantec.com/docs/TECH69107

• Backup Exec Backup-to-Disk Test Tool (B2DTest_32bit.exe) - 32 Bit Version http://www.symantec.com/docs/TECH71829

• Backup Exec Backup-to-Disk Test Tool (B2DTest_64bit.exe) - 64 Bit Version http://www.symantec.com/docs/TECH71830

Storage Devices

How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s)

• First stop for troubleshooting storage devices http://www.symantec.com/docs/TECH24414

Catalog Tools (CATTOOLS.EXE) Utility 

Used to export the contents of the Backup Exec Catalog file to a text file

• Backup Exec 2012 http://www.symantec.com/docs/TECH198906

• Backup Exec 2010 http://www.symantec.com/docs/TECH136392

About Backup Exec diagnostic tools

•  A list of diagnostic tools used in analysis and gathering information for troubleshooting  http://www.symantec.com/docs/HOWTO73614

About the Backup Exec debug tool

·        Gives diagnostic information in regards to troubleshooting Backup Exec processes http://www.symantec.com/docs/HOWTO73625

For more troubleshooting visit  Backup Exec Technical Support