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Netbackup 7.6.0.4 patch update on Solaris hangs after ./NB_update.install

Anuj_Kr
Level 4
Partner Accredited

Issue

Netbackup 7.6.0.4 patch update on Solaris hangs after ./NB_update.install with no error logged:

After you enter ./NB_update.install, cursor will remain on blank space with no progress for hours.

Example:

root@xxxx:/usr/openv/source# ./NB_update.install

Environment

    Solaris Sparc

Cause

         Netbackup telemetry process keep the upgrade process hung

root 29820 29748   0 15:29:40 pts/8       0:00 /usr/openv/netbackup/bin/nbtelemetry --collector=nb-install --upload --define=e

Solution

Solaris:

Options 1 (which I used):

- run patch update:

     root@xxxx:/usr/openv/source# ./NB_update.install

-  now Login to same server through another putty session and stop netbackup server. Also kill process running nbtelemetry:

root@xxxxx:~# /usr/openv/netbackup/bin/bp.kill_all

Looking for NetBackup processes that need to be terminated.
Stopping nbcssc...
Stopping bpcompatd...

The following processes are still active
    root 29820 29748   0 15:29:40 pts/8       0:00 /usr/openv/netbackup/bin/nbtelemetry --collector=nb-install --upload --define=e
Do you want this script to attempt to kill them? [y,n] (y)

Killing remaining processes...

Looking for Media Manager processes that need to be terminated.
Stopping ltid...
Stopping vmd...
Stopping tldcd...

Looking for more NetBackup processes that need to be terminated.
Stopping mtstrmd...
Stopping bpcd...
Stopping vnetd...

- Once the nbtelemetry process is killed,  patch upgrade will give below information/warning and will proceed without any issues:

.

/NB_update.install: line 635: 29820: Terminated

INFO:
NetBackup Product Improvement Program: upload yes, exit status 271.

Checking for required system conditions...

Options 2:

You can set the attribute to YES or NO. The attribute is called TELEMETRY_UPLOAD.

In NetBackup you can set it using bpsetconfig. The attribute is stored in bp.conf for NetBackup on Unix and Linux platforms,