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Symantec Backup Exec 3600 Appliance

BalaP
Level 3
Partner Accredited Certified

Hi,

 

After configuring the Backup Exec 3600 Appliance we are getting email for every 10 mins stating proxy error not able to communicate to server to upload call home data.

 

 

CALLHOME status: Not able to upload callhome data

Error: 500 SSL read timeout:

Please contact Symantec Support to resolve this issue.

 

CallHome Proxy Show

 

Proxy Settings

        Server    : https://Ipaddress

        Port      : 8080

     

This issue resolved after adding "s" to http, since the data is sent through secured http.

Thanks,