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12.4 Client Installation from the VAC Error

Mike_Reed
Level 4

‎06-21-2019 06:13 AM

Hey Guys,

When trying to install the new 12.4 FSA Agent through the New VAC I'm getting a error. We just did a huge migration from EV 11.0.1 CH5 and I'm not able to push the agent out to all of my 138 servers. Any ideas...............

I have uploaded the Install.log

 

 

EVFSAInst.log
3307 KB
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Prone2Typos
Moderator
Moderator
Partner    VIP    Accredited Certified

‎07-22-2019 07:57 AM

It appears it is failing to stop the service using your current account:

MSI (s) (AC:44) [09:04:48:230]: Product: Veritas Enterprise Vault - FSA Agent 12.4.0.1303 -- Error 1921.Service Enterprise Vault File Collector Service (Enterprise Vault File Collector Service) could not be stopped. Verify that you have sufficient privileges to stop system services.

Error 1921.Service Enterprise Vault File Collector Service (Enterprise Vault File Collector Service) could not be stopped. Verify that you have sufficient privileges to stop system services.
MSI (s) (AC:44) [09:04:48:276]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (AC:44) [09:04:48:276]: User policy value 'DisableRollback' is 0
MSI (s) (AC:44) [09:04:48:276]: Machine policy value 'DisableRollback' is 0
Action ended 9:04:48: InstallFinalize. Return value 3.

I dunno if you saw that but the  reason this log shows as a failure is that specifically. Perhaps if you started the upgrade with the service stopped it would work?

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