β04-11-2013 03:43 AM
Hello,
We started getting lots of these errors towards the end of our nightly archiving run. This might have started after we moved a lot of mailboxes from Ex2003 to Ex2010 (anti-throttling script has been run) :
Event Type: Error
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault\Agents.
2. Created a new DWORD Value RemoveEmbeddedAttachments with decimal value of 0.
3. Rebooted the archiving tasks.
www.symantec.com/connect/forums/event-id-3432-both-archiving-and-retrieval-out-memory-error-has-occurred-following-connection
In our case, EV is on a 32-bit Windows 2003 cluster, so I presume the key, if applicable, would be in HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents instead.
Solved! Go to Solution.
β04-11-2013 07:18 AM
It will not result in data loss and is worth a try. Basically it does this:
If you have chosen to make Enterprise Vault generate shortcuts that contain all the original message body, but you want it to remove embedded images from the messages that it is archiving, you can create a DWORD value called RemoveEmbeddedAttachments under the following registry key:HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\AgentsGive RemoveEmbeddedAttachments a value of 1 to remove embedded images, or 0 to retain the images. The default is 0 (embedded images are not removed).
Honestly, I am not sure why it clears up those errors but it seems to have worked for quite a few folks.
β04-11-2013 04:31 AM
whats the version of Outlook client installed on EV Server? Outlook 2007 Sp2?
β04-11-2013 04:38 AM
Outlook 2007 SP3.
(Btw we added the RecipeintMax key from TECH68553 a few weeks ago; don't think that it's related.)
β04-11-2013 04:57 AM
Oh ok...and how about the Domain controller, is it on Windows 2008 Server? If yes, worth trying following:
http://www.symantec.com/docs/HOWTO57522
β04-11-2013 05:01 AM
Additionally, do you have ProfileExpire registry key in place on EV?
β04-11-2013 07:14 AM
Still on 2003. We'll migrate to 2008 DCs in a couple of months.
β04-11-2013 07:16 AM
Yes, it's set to 3.
β04-11-2013 07:18 AM
It will not result in data loss and is worth a try. Basically it does this:
If you have chosen to make Enterprise Vault generate shortcuts that contain all the original message body, but you want it to remove embedded images from the messages that it is archiving, you can create a DWORD value called RemoveEmbeddedAttachments under the following registry key:HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\AgentsGive RemoveEmbeddedAttachments a value of 1 to remove embedded images, or 0 to retain the images. The default is 0 (embedded images are not removed).
Honestly, I am not sure why it clears up those errors but it seems to have worked for quite a few folks.