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9.01 client on XP: IE may be blocking “Symantec Enterprise Vault Outlook Addin”.

GertjanA
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On XP SP3, Outlook 2007 SP2, EV-client 9.01.1073.0.http

Functionality within Outlook:

When opening an archived mail by doubleclicking on it, I get a popup message saying:

A newer version of the EV Software is available. Do you want to download and install this software now? When I click Yes, it opens the mail, with an empty content.

It does show:

Navigation to the webpage was canceled, what you can try: refresh the page.

When clicking the Refresh the page, nothing happens.

 

When opening Archive Explorer (which is set to open in a browser window), I get a popup, stating:

IE may be blocking “Symantec Enterprise Vault Outlook Addin”. If there is a security prompt from IE, click the Information Bar at the top of the screen to allow the add-on to run.

 

When clicking ok, the AE opens, and I can browse and open mails.

Searching (Search Vaults) works fine.

Attached client trace showing first issue.

Regards. Gertjan
1 ACCEPTED SOLUTION

Accepted Solutions

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Apparently some dll got unregistered.

Running ResetEVClient fixed it.

pfjew

Regards. Gertjan

View solution in original post

1 REPLY 1

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Apparently some dll got unregistered.

Running ResetEVClient fixed it.

pfjew

Regards. Gertjan