AE view not showing all folder list

[EV7]

AE view not showing sub-folders. ie Folder A is in outlook with archived emails but when going to AE view Folder A is not there.

When doing advance search through outlook we find emails sitting in Folder A in archive, and we can see its in this folder. But this is not visible in AE. ( Is this something to do with Indexing???

If so how can we fix this ??

Have cleared cache etc and same issue if I use the enterprisevault admin account.

Any thoughts will be appreciated.

We running EV 7 SP2 with outlook 2002\ outlook 2003.

Thanks in advance

[Joseph_Rodgers]

Try right-clicking the folder structure in AE and select 'refresh' .

-Joe

[EV7]

Have tried that - no luck.

[MichelZ]

Hi

Try this:

http://seer.entsupport.symantec.com/docs/290151.htm

Cheers

Michel

[EV7]

The top of the information store is already set to NULL.

 79102 Top of Information Store NULL

When I look at >>Open Internet Explorer and enter the following URL:
http://EVServername/EnterpriseVault/TreeViewXML.asp?archiveid=UserArchiveID&version=1

I cannot find the folder in there as well.

But when doing advance search we can see that the email is archived to Folder A which is not displaying.

[MichelZ]

I think it's definitely a SQL issue.

You may want to open a case with Symantec for this.

How many Users/Items are affected?

/Michel

[EV7]

So far only one mailbox has been brought to our attention. But dont know until people go in and check the AE View.

I spoke to Symantec and they advised that this will be fixed in EV8 release later in OCT 2008 , but dont know if there is a patch we can install.

[MichelZ]

There will be no Patch AFAIK.

EV8 will support this, yes.

It has something to do with moved shortcuts, I believe.

/Michel