11-02-2018 03:25 AM
I have a customer who has EV Journal and Email (exchange) archiving setup and running in their own domain - DOMAIN-A. All is functioning well. EV 12.1.
They have another domain - DOMAIN-B - and have created a ONE-WAY trust between the domains whereby DOMAIN-A trusts DOMAIN-B.
They have users in DOMAIN-B who logon with DOMAIN-B credentials, launch Outlook 2016 (with EV add-in 12.2.3.1376) and attach to the exchange environment in DOMAIN-A. All email is visible (including archived email being shown with correct icon) and they can send/receieve etc. However - when they select an archived email they get the banner stating this has been archived by enterprise Vault etc. and the email does display correctly.
As I look into this issue what is the startng point ? What do we need here for this to function ? Is a one way trust enough ? Could this be DNS related ? 12.2 add-in with 12.1 server OK ?
Any input appreciated,
AJ
Solved! Go to Solution.
11-08-2018 12:52 AM
also check the permissions on the archives in domainA. The EV client uses the logged on user (and not the outlook user) details to get items from the archive, so if domainB user doesn't have access to the archive in domainA, he won't be able to open items anyway.
11-02-2018 03:43 AM
What happens when you try to open up EV Search from Internet Explorer (from a user machine)?
Ideally you should get there without a credential prompt.
If you get no response: DNS/FW
If you get credential prompt: Add site to local intranet?
11-05-2018 07:14 AM
When the user attempts to open the archived item what system is it looking for ? Is the the alias of the EV Server that it is looking for, and therefore that is what is needed in DNS ?
Thanks,
AJ
11-07-2018 01:35 PM
It should be the alias of the EV site. If you perform a client trace and search for "download.asp" in the log, you'll see the actual URL it's requesting.
11-08-2018 12:52 AM
also check the permissions on the archives in domainA. The EV client uses the logged on user (and not the outlook user) details to get items from the archive, so if domainB user doesn't have access to the archive in domainA, he won't be able to open items anyway.
11-08-2018 01:16 AM
Thanks - I'll check this.
11-08-2018 01:59 AM
GertjanA,
This was indeed the problem. After testing this by adding one user from DomainB to the archive and seeing it worked OK we used EV policy manager to add the required users via a .ini file.
Many thanks for your help on this one.
AJ.