Accessing archived items from an attached mailbox (full mailbox rights)

[Olivian_Retezan]

Hi*,

I got the following situation:
- 1 team mailbox.
- 1 user account which has full mailbox rights on the team mailbox. Also the team mailbox is added in Outlook as additional mailbox.
- both mailboxes are archived
- the permissions are synced on the archive level (within the EV console)

Problem:
When the user whants to access (open) an archived item from the team mailbox, it sees the shortcut only (with the banner).

Question:
Do you know how to fix this and make the user get the full archived message in Outlook?

Thank you in advance!
Olivian

[Wayne_Humphrey · Accepted solution]

Hi Olivian,

Please see this KB - http://support.microsoft.com/kb/827311

However you can push this out using Enterprise Vault.

In the Desktop policy advanced settings confirm that you have Allow script in shared folders.

This controls whether the Outlook setting Allow Script In Shared Folders is automatically set by the Outlook Add-in. This setting is required in order for the Outlook Add-In to be able to open shortcuts that are in shared folders.

Values:

• Force off. The Outlook Add-in cannot open shortcuts that are in shared folders.
• Force on (default). The Outlook Add-in can open shortcuts that are in shared folders.
• Keep user’s setting. The user’s Outlook setting of Allow Script In shared Folders is not changed.

Don't forget you will need to run a synchronization before this takes affect (and restart outlook).  You could use the regkey in the above KB article to confirm this is your problem, but 99% sure it is.

[Olivian_Retezan]

Wonderful! Thanks! :)
I was thinking it's enabled by default on the Outlook side. :))