08-21-2019 11:37 AM
Hello,
We are upgrading from EV11.0.1 to EV12.4 but some PCs still have add-in v10.0.4. We may not upgrade if the restore from vault button soes not work in Outlook so, ¿Has anyone checked this functionality in those versions before?
Thanks in advance
Solved! Go to Solution.
08-22-2019 08:55 AM
Hi Jose,
I quickly gave it a try in my lab with EV Server 12.4.1, Outlook 2013 on Windows 10 (W10 does also not support 10.x add-ins) and an 10.0.4 BASE add-in. This worked properly but keep in mind that environments are different and even if I do get this to work does not mean it will work for you. In case you get issue with this Veritas might only refer to the compatibility chart.
Regards
Marc
08-21-2019 11:17 PM
Hi,
out of curiosity - What speaks against using the latest 11.0.1 CHF5 add-in which should be compatible with EV 12 (All 11.x add-ins should be).
I can imagine that it works but Veritas has not tested it.
Which version of Outlook and Exchange are you using?
Regards
Marc
08-22-2019 06:57 AM
Hi,
Thanks for your response. Well, the Company is really slow to test and start deploying agents or software on PCs, but enentually the´ll do: Deploy Add-in v11 and then v12.
I just need to go now to EV12.4 because of this project´s timing restrictions, and it turned out that the restore button is important for many users.
Outlook versions are mixed from Outlook 2013 to Outlook 2016 64 bits, and Exchange is v2010.
Regards,
Jose Luis
08-22-2019 08:55 AM
Hi Jose,
I quickly gave it a try in my lab with EV Server 12.4.1, Outlook 2013 on Windows 10 (W10 does also not support 10.x add-ins) and an 10.0.4 BASE add-in. This worked properly but keep in mind that environments are different and even if I do get this to work does not mean it will work for you. In case you get issue with this Veritas might only refer to the compatibility chart.
Regards
Marc
08-22-2019 10:09 AM
So... Just double checking... The Restore button worked, Right?
Thank you!
08-22-2019 11:13 AM - edited 08-22-2019 11:14 AM
08-29-2019 12:39 AM
Hello
The official stand is that the Outlook Add-In supports 1 version up and 1 version down.
In other words.
Add-in 10 supports EV server 9, 10 and 11.
This means that if you upgrade server to 12.x, Add-in 11 (and 12 ofcourse) will be supported. As Marc tested, most of the default functionality (store/restore/explorer/search) will work, but some additional features might not. Veritas will not support if you use add-in 10 vs server 12. They will advise to upgrade to add-in 12, or at least to add-in 11.