An enabled mailbox could not be found Enterprise Vault Lotus Domino

[Marcel__D_hrkoo]

Hi Gang

I get this warning in windows enterprise vault in the event viewer and event id 41192

"An enabled mailbox could not be found on the mail server. The mailbox may have been deleted.

Enterprise Vault has disabled this mailbox. You can re-enable the mailbox if the mailbox was only temporarily removed from the server."

This error comes on every run i have checked that the mail boxes acctually is disbaled but EV try's to archive on them

Running Lotus Domino

Best Regards

Marcel From Dührkoop 

[RahulG]

1st remove the account from the provisioning group if it exisit .

You would probably need to make some chages in the enterprise vaultdirectory database

Open a SQL Query and run the query against the EnterpriseVaultDirectory database:
- Select * from dominomailboxentry where dbreplicaid like '%xxxxx%'    Replace the "x" with the last 5 characters of the mail file replica ID

[KarlW]

This is caused by deleted mail files that were once enabled/provisioned for archiving.  When the mail file has been deleted the next archiving run will fail to open the mail file and will be set to disabled in the DominoMailboxEntry database (MbxState=2).

Unfortunately you've come across a bug probably in EV 9.0 (you didn't mention which EV version) when shortcut deletion was introduced.  Disabled mail files (MbxState=2) are still processed for shortcut deletion.  In this instance the mail file no longer exists and you get this error message each archiving run.

The warning is annoying but harmless and can be safely ignored.  Removing the account for a provisioning group isn't enough to resolve the issue.  You'll need to make sure the user no longer exists in the Lotus directory and remove the row from the DominoMailboxEntry.

Regards

Karl