Archive Explorer (EV 7 SP5) performance issue

[Amr_Hussein_-_O]

our enviroment is like the following :

2 EV servers , clustring useing building blocks

windows 2003 x64 / 16 GB of RAM

we are facing an issue with archive explorer since weeks , every time we launch it. we get the following message while we are view any archived folder :

"Enterprise Vault is busy. Try your search again later"

any help?

[RahulG]

Are there any errors related to the indexes in the event log ?

Check the volume on which you have your indexes does not have any issue i.e Physical corruption

[Amr_Hussein_-_O]

no errors except some users with faild indexes but the account we are using has its index in normal state and located on a separate VOL.

[JesusWept3]

Do you use Discovery Accelerator or anything that would be consuming most of the Index Servers resources?

[RahulG]

I hope you have the Index on the local NTFS volume ..When did this issue started ? any kind of chages made to the environment which you think have led to this issue?

[Amr_Hussein_-_O]

nor DA or CA is being used.

the indexing is being done on Netapp cifs shares

this issue has started since a month & no changes has been done

[JesusWept3 · Accepted solution]

OK can you make sure that the location is not being scanned by Anti Virus and also make sure that Opportunistic Locking is turned off on the EV Server *AND* the NetApp itself

To Disable Opportunistic Locking on Windows
http://support.microsoft.com/kb/296264

To Disable Opportunistic Locking on NetApp

oplocks <path>/<name> [enable | disable]
Enables or disables opportunistic locking on the <anme> qtree

http://www.freewebs.com/atlantabikerides/doc/DataONTAP.7.2.Commands.TLH.11.21.06.pdf

If you restart your Indexing Service, does the error then go away at all?
Also do you use FSA or Public Folders at all?

[Amr_Hussein_-_O]

Thank you very much