Archive Explorer view empty...

[BruGuy]

Hello,

For one of our users, the archive explorer view is empty.

If they click on a shortcut, the item opens ok. If they click on the Search Vaults button in the Outlook toolbar, they can find items. But if they click on the search button inside the Archive Explorer, it returns no results.

Same thing happens if we give another user access to her archive.

Done a client reset, re-sync'd perms, no use.

Any ideas please?

EV8.0 SP5 client and server. Outlook 2003 on Exchange 2003.

Thanks,

- Alan.

[Mohawk_Marvin · Accepted solution]

Have a look at this tech note:

http://www.symantec.com/docs/TECH52763

[BruGuy]

... step one displays about 10 folders. My problem is that the Archive Explorer doesn't list ANY folders at all. So not the same thing.

[Rob_Wilcox1]

Can you do the part two bit, and look particularly to see what the Top of the Information Store, and whether or not there is more than one, and that have null as the parent.

[AndrewB]

if this is just a one-off and the technote and other suggestions dont work, as a last resort you could export the archive to PST, delete it, create a new one, and import the items back in.

[Mohawk_Marvin]

I saw that tech note recently, and whilst it would fix it, I reckon it is a bit of a sledgehammer to crack a walnut solution. 

I would love to know how that TN fits in to the legal compliance side of things...

"we had an issue with this archive, so er yea we deleted the original and used the data we recovered from it to make a new one"

[MichelZ]

You can't be legally compliabt with mailbox archiving anyhow, you need journaling and journal archives, as well as compliant archive storage. so this should not be an issue :)

[Mohawk_Marvin]

Ok Michel fair point, but with compliant storage, you cant delete the archive anyway because it contains data the storage is protecting... 

[MichelZ]

This depends on your setup. You can seperate Journaling and MBX Archiving into seperate Vault Stores having one compliant and one not :)