Archive Export to PST file fails after successfully creating 30 PST files

Hello All,
 
EV 6.22 for Exchange on Windows 2000 SP4
PST files created in Outlook 2003 format.
 
I am exporting one of my archives out to PST files.  I am using the VAC and right clicking the Archives and selecting export.  I have tried 600Mb, 200Mb, and 100Mb PST files.  The export starts and successfully creates either 30, 31, or 32 PST files and then fails. Here is the latest report:
 
Export Archive Report File
Start date & time: 5/27/2008    4:19:06 PM
Export Settings:
---------------------------------------
=> The archives listed below will be exported to one or more PST files.
=> Age filtering of archived items is off
=> Retention Category filtering of archived items is off
=> Folder filtering of archived items is off
=> New PST files and configuration files will be created in location 'I:\KVS PST Exports\_E2K3Journal1'
=> The size of new PST files will be limited to 600 MB
=> The PST folder hierarchy will be constructed under the top level folder of the mailbox
=> New PST files will support multilingual Unicode data but will only be compatible with Outlook 2003 or later
Report file: D:\Enterprise Vault\Reports\Export_20080527161900.txt
Archives to be exported:
---------------------------------------
_E2K3Journal1

Time log:
---------------------------------------
Time: 1:46:17 AM
  Export of archive _E2K3Journal1 failed.
  Reason: Unspecified error encountered during export operation. Please check the event log 
End time: 1:46:17 AM

Results Summary:
---------------------------------------
_E2K3Journal1 : Failed
  Unspecified error encountered during export operation. Please check the event log 
Storage server: RKWKVS1
Exported = 0; Failed = 0; Remaining = 0 (0%)
Number of PST files/.cfg files created: 0
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0001.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0002.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0003.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0004.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0005.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0006.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0007.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0008.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0009.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0010.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0011.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0012.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0013.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0014.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0015.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0016.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0017.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0018.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0019.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0020.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0021.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0022.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0023.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0024.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0025.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0026.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0027.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0028.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0029.pst
I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0030.pst

Number archives processed:  0
Number archives being processed: 0
Number archives part processed:  0
Number archives not processed:  0
Number archives failed:   1
{end of report}
 
 
I have plenty of disk space both on the drive where the PST files are created and where the report is created.
Any responses are appreciated.
 
Thank you
1 Solution

Accepted Solutions
Accepted Solution!

Re: Archive Export to PST file fails after successfully creating 30 PST files

Hi

 

From my point of view, I would focus on this error:

 

0000: 4e 6f 74 20 65 6e 6f 75   Not enou
0008: 67 68 20 73 74 6f 72 61   gh stora
0010: 67 65 20 69 73 20 61 76   ge is av
0018: 61 69 6c 61 62 6c 65 20   ailable
0020: 74 6f 20 63 6f 6d 70 6c   to compl
0028: 65 74 65 20 74 68 69 73   ete this
0030: 20 6f 70 65 72 61 74 69    operati
0038: 6f 6e 2e 20 20 5b 30 78   on.  [0x
0040: 38 30 30 37 30 30 30 65   8007000e

 

 

Not enough storage is available to complete this operation.

 

 

Is there enough storage?

Everywhere? (Temp drive on EV server, on client, etc)

 

 

/Michel


Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
8 Replies

Re: Archive Export to PST file fails after successfully creating 30 PST files

If you notice as part of the log output from the PST Migrator task it says
 
Reason: Unspecified error encountered during export operation. Please check the event log 
 
So the actual real information will be any errors or warnings that the event log is showing, perhaps a storage issue etc

Re: Archive Export to PST file fails after successfully creating 30 PST files

Hey Frank,
 
Is there a corresponding entry in the EV app log?
 
Thanks,
 
For the best O365 Reporting Solution click here Radar-Reporting

Re: Archive Export to PST file fails after successfully creating 30 PST files

Here is an error message from the EV log:
 
Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6609
Date:  5/28/2008
Time:  1:46:13 AM
User:  N/A
Computer: RKWKVS1
Description:
PST file access error occurred
 
PST file:  I:\KVS PST Exports\_E2K3Journal1\_E2K3Journal1_Export_0031.pst
Account:   PILGRIMPRIDE\_KVS
Reference: SPA/OMS
For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
Data:
0000: 4e 6f 74 20 65 6e 6f 75   Not enou
0008: 67 68 20 73 74 6f 72 61   gh stora
0010: 67 65 20 69 73 20 61 76   ge is av
0018: 61 69 6c 61 62 6c 65 20   ailable
0020: 74 6f 20 63 6f 6d 70 6c   to compl
0028: 65 74 65 20 74 68 69 73   ete this
0030: 20 6f 70 65 72 61 74 69    operati
0038: 6f 6e 2e 20 20 5b 30 78   on.  [0x
0040: 38 30 30 37 30 30 30 65   8007000e
0048: 5d                        ]      
The I:\ drive has over 1 TB of free space:
 
I:\>dir
 Volume in drive I is Recovery2 - 1100
 Volume Serial Number is 342C-0E1B
 Directory of I:\
05/27/2008  02:52p      <DIR>          KVS PST Exports
               0 File(s)              0 bytes
               1 Dir(s)  1,142,208,331,776 bytes free
 
 
I'm saving the log files to the D:\ drive which has over 14Gb free.
 
D:\>dir
 Volume in drive D is TEMP
 Volume Serial Number is 50FA-CAA3
 Directory of D:\
12/03/2003  06:05p      <DIR>          avtools
12/27/2006  02:06p      <DIR>          DTrace
05/14/2008  04:37p      <DIR>          Enterprise Vault
05/03/2006  09:04p      <DIR>          limbo
12/27/2006  11:23a      <DIR>          Logs
09/26/2006  03:14p      <DIR>          New Folder
12/28/2007  05:23p      <DIR>          Program Files
10/18/2004  03:00p           1,130,496 bsk_572004_0001.pst
10/18/2004  03:01p           1,130,496 bsk_5720042_0001.pst
08/19/2004  11:14a           1,146,880 bsk_Christina_0001.pst
10/06/2004  03:21a          68,304,896 bsk_foster_0001.pst
02/01/2007  10:08a       7,710,000,128 OLDMAIL2Journal1.pst
10/13/2003  03:25p             105,767 search.asp
               6 File(s)  7,781,818,663 bytes
               7 Dir(s)  14,151,970,816 bytes free
 
No mater what size I sent the PST files to, 100-600Mb, only 30, 31, or 32 files are created before the export fails.
 
Could another drive be used in the export process?  Is data written to the archive during an export?
 
Thanks for replying - Frank
 
 
 
 

Re: Archive Export to PST file fails after successfully creating 30 PST files

Frank,
The "Not Enough Storage Is Available" is perhaps referring to the fact that there is not enough memory to carry on its normal operations, the first thing i would check is setting the PoolUsageMaximum and PagedPoolSize keys to maximize its usage of memory and virtual memory.
 
This is a windows registry key and is also considered best practice in Enterprise Vault deployments,
 
Also you may wish to try increasing the amount of page file size also, it should be at least 150% of the memory that you have, so if you have 4GB of RAM then set 6GB of page file (perhaps 2gb on C:\ and 4gb on another drive)

Re: Archive Export to PST file fails after successfully creating 30 PST files

Hi,
 
What service pack of Outlook are you running?  I have seen this issue before and it's due to a memory leak in Outlook when creating PSTs.  Fixed in Outlook 2003 sp2.
 
 

Re: Archive Export to PST file fails after successfully creating 30 PST files

I followed the steps in KB312362 with no change in behavior.

Page file was already set to c:\ 2-4Mb and d:\ 4-4MB

I tried exporting a different archive with the same results. 

The process ran for about 14 hours and produced 31 pst files. 

I choose to create 200Mb PST files and the files produced are 186-214Mb in size

 

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6769
Date:  6/27/2008
Time:  6:27:46 AM
User:  N/A
Computer: RKWKVS1
Description:
Export Archive Report
 
Export status: Incomplete

Processing aborted due to an unrecoverable error.
 
Job Id: Exp3_20080626160642
Archive Name: MAIL2June2007
Vault Id: 1BB4351AC5A8AB14682695E70F4D38BE11110000ppkvs1. 
Target PST file location: H:\KVS PST Exports\Frank PST Exports\MAIL2June2007_Export_0001.pst
Number of PST files: 0
 
Number of items restored: 0
Number of items unable to be restored: 0
 
Age range filter: <None>
Retention category filter: <None>
 
Elapsed Export Time: 14:21:03 (hours:minutes:seconds)

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

 

Here is an error message I get repeatedly, I didn't notice it before:

 

*****************************************

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6794
Date:  6/27/2008
Time:  5:02:07 AM
User:  N/A
Computer: RKWKVS1
Description:
Error restoring Saveset during export operation.
 
Job Id: Exp3_20080626160642
Vault Name: MAIL2June2007
Vault Id: 1BB4351AC5A8AB14682695E70F4D38BE11110000ppkvs1.

Saveset Id: 230000000000000~200702011655440000~0~F4D5B86949534CECB83BE72C56F2B31
Reference: RS/GOS

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
Data:
0000: 54 68 65 20 64 6f 63 66   The docf
0008: 69 6c 65 20 68 61 73 20   ile has
0010: 62 65 65 6e 20 63 6f 72   been cor
0018: 72 75 70 74 65 64 2e 20   rupted.
0020: 20 5b 30 78 38 30 30 33    [0x8003
0028: 30 31 30 39 5d            0109]  

***************************************

 

What/Where is the "docfile" refered to in the error data?

 

Here is another error message:

******************************************

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6794
Date:  6/27/2008
Time:  6:25:14 AM
User:  N/A
Computer: RKWKVS1
Description:
Error restoring Saveset during export operation.
 
Job Id: Exp3_20080626160642
Vault Name: MAIL2June2007
Vault Id: 1BB4351AC5A8AB14682695E70F4D38BE11110000ppkvs1.
Saveset Id: 471000000000000~200706072004100000~0~3254AAC16E9E483D8E77DBC9F7263FC
Reference: RS/GOS

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
Data:
0000: 53 61 76 65 73 65 74 20   Saveset
0008: 64 65 63 6f 6d 70 72 65   decompre
0010: 73 73 69 6f 6e 20 66 61   ssion fa
0018: 69 6c 65 64 2e 20 20 20   iled.  
0020: 45 72 72 6f 72 3a 23 31   Error:#1
0028: 20 20 20 43 6f 6e 74 65      Conte
0030: 78 74 3a 23 32 20 20 20   xt:#2  
0038: 5b 30 78 63 30 30 34 31   [0xc0041
0040: 61 61 37 5d               aa7]   
************************************************************

 

The last error message still points to disk space:

 

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6609
Date:  6/27/2008
Time:  6:27:45 AM
User:  N/A
Computer: RKWKVS1
Description:
PST file access error occurred
 
PST file:  H:\KVS PST Exports\Frank PST Exports\MAIL2June2007_Export_0032.pst
Account:   \_KVS
Reference: SPA/OMS

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
Data:
0000: 4e 6f 74 20 65 6e 6f 75   Not enou
0008: 67 68 20 73 74 6f 72 61   gh stora
0010: 67 65 20 69 73 20 61 76   ge is av
0018: 61 69 6c 61 62 6c 65 20   ailable
0020: 74 6f 20 63 6f 6d 70 6c   to compl
0028: 65 74 65 20 74 68 69 73   ete this
0030: 20 6f 70 65 72 61 74 69    operati
0038: 6f 6e 2e 20 20 5b 30 78   on.  [0x
0040: 38 30 30 37 30 30 30 65   8007000e
0048: 5d                        ]      
*********************************************

 

I'm running Outlook 2003, can't determine what SP so I'll upgrade it to SP2.

 

Thank you for your suggestions.  I'll let you know what happens after the  Outlook upgrade.

 

Frank

Re: Archive Export to PST file fails after successfully creating 30 PST files

I have upgraded Outlook 2003 to SP2.

Now 87 PST files are created before the exporting fails.

Here is the output report:

 

**************************************************************

Export Archive Report File
Start date & time: 6/27/2008    11:37:39 AM

Export Settings:
---------------------------------------
=> The archives listed below will be exported to one or more PST files.
=> Age filtering of archived items is off
=> Retention Category filtering of archived items is off
=> Folder filtering of archived items is off
=> New PST files and configuration files will be created in location 'H:\KVS PST Exports\Frank PST Exports\June27'
=> The size of new PST files will be limited to 200 MB
=> The PST folder hierarchy will be constructed under the top level folder of the mailbox
=> New PST files will support multilingual Unicode data but will only be compatible with Outlook 2003 or later

Report file: D:\Enterprise Vault\Reports\Export_20080627113733.txt

Archives to be exported:
---------------------------------------
MAIL2June2007


Time log:
---------------------------------------

Time: 5:25:27 AM
  Export of archive MAIL2June2007 failed.
  Reason: Unspecified error encountered during export operation. Please check the event log 

End time: 5:25:27 AM


Results Summary:
---------------------------------------

MAIL2June2007 : Failed
  Unspecified error encountered during export operation. Please check the event log 
Storage server: RKWKVS1
Exported = 0; Failed = 0; Remaining = 0 (0%)
Number of PST files/.cfg files created: 0
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0001.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0002.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0003.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0004.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0005.pst

NOTE: ***I deleted some of the log entreis to keep the size of this post down***

 

H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0080.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0081.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0082.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0083.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0084.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0085.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0086.pst
H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0087.pst


Number archives processed:  0
Number archives being processed: 0
Number archives part processed:  0
Number archives not processed:  0
Number archives failed:   1

{end of report}

*************************************************************************

 Some error messages:

 

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6769
Date:  6/28/2008
Time:  5:25:26 AM
User:  N/A
Computer: RKWKVS1
Description:
Export Archive Report
 
Export status: Incomplete

Processing aborted due to an unrecoverable error.
 
Job Id: Exp3_20080627113739
Archive Name: MAIL2June2007
Vault Id: 1BB4351AC5A8AB14682695E70F4D38BE11110000ppkvs1.pilgrims-us.net
 
Target PST file location: H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0001.pst
Number of PST files: 0
 
Number of items restored: 0
Number of items unable to be restored: 0
 
Age range filter: <None>
Retention category filter: <None>
 
Elapsed Export Time: 17:47:47 (hours:minutes:seconds)

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6609
Date:  6/28/2008
Time:  5:25:24 AM
User:  N/A
Computer: RKWKVS1
Description:
PST file access error occurred
 
PST file:  H:\KVS PST Exports\Frank PST Exports\June27\MAIL2June2007_Export_0088.pst
Account:   PILGRIMPRIDE\_KVS
Reference: SPA/OMS

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
Data:
0000: 4e 6f 74 20 65 6e 6f 75   Not enou
0008: 67 68 20 73 74 6f 72 61   gh stora
0010: 67 65 20 69 73 20 61 76   ge is av
0018: 61 69 6c 61 62 6c 65 20   ailable
0020: 74 6f 20 63 6f 6d 70 6c   to compl
0028: 65 74 65 20 74 68 69 73   ete this
0030: 20 6f 70 65 72 61 74 69    operati
0038: 6f 6e 2e 20 20 5b 30 78   on.  [0x
0040: 38 30 30 37 30 30 30 65   8007000e
0048: 5d                        ]      

I get three of these error messages:

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6794
Date:  6/28/2008
Time:  5:23:30 AM
User:  N/A
Computer: RKWKVS1
Description:
Error restoring Saveset during export operation.
 
Job Id: Exp3_20080627113739
Vault Name: MAIL2June2007
Vault Id: 1BB4351AC5A8AB14682695E70F4D38BE11110000ppkvs1.pilgrims-us.net
Saveset Id: 107000000000000~200706111540470000~0~FD3CFB6FBA06402F84FE166976FAB4B
Reference: RS/GOS

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
Data:
0000: 53 61 76 65 73 65 74 20   Saveset
0008: 64 65 63 6f 6d 70 72 65   decompre
0010: 73 73 69 6f 6e 20 66 61   ssion fa
0018: 69 6c 65 64 2e 20 20 20   iled.  
0020: 45 72 72 6f 72 3a 23 31   Error:#1
0028: 20 20 20 43 6f 6e 74 65      Conte
0030: 78 74 3a 23 32 20 20 20   xt:#2  
0038: 5b 30 78 63 30 30 34 31   [0xc0041
0040: 61 61 37 5d               aa7]   

I get a one of these error messages about every three seconds from about 6 hours after starting the export until about 5 hours before it fails:

 

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6794
Date:  6/28/2008
Time:  12:53:24 AM
User:  N/A
Computer: RKWKVS1
Description:
Error restoring Saveset during export operation.
 
Job Id: Exp3_20080627113739
Vault Name: MAIL2June2007
Vault Id: 1BB4351AC5A8AB14682695E70F4D38BE11110000ppkvs1.pilgrims-us.net
Saveset Id: 230000000000000~200702011655440000~0~F4D5B86949534CECB83BE72C56F2B31
Reference: RS/GOS

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
Data:
0000: 54 68 65 20 64 6f 63 66   The docf
0008: 69 6c 65 20 68 61 73 20   ile has
0010: 62 65 65 6e 20 63 6f 72   been cor
0018: 72 75 70 74 65 64 2e 20   rupted.
0020: 20 5b 30 78 38 30 30 33    [0x8003
0028: 30 31 30 39 5d            0109]  

 

I'm going to run another export on a different archive to see if I get any different results.

Any other suggestions are welcome and appreciated.  Let me know if you need any other info.

 

Best Regards - Frank

 

Accepted Solution!

Re: Archive Export to PST file fails after successfully creating 30 PST files

Hi

 

From my point of view, I would focus on this error:

 

0000: 4e 6f 74 20 65 6e 6f 75   Not enou
0008: 67 68 20 73 74 6f 72 61   gh stora
0010: 67 65 20 69 73 20 61 76   ge is av
0018: 61 69 6c 61 62 6c 65 20   ailable
0020: 74 6f 20 63 6f 6d 70 6c   to compl
0028: 65 74 65 20 74 68 69 73   ete this
0030: 20 6f 70 65 72 61 74 69    operati
0038: 6f 6e 2e 20 20 5b 30 78   on.  [0x
0040: 38 30 30 37 30 30 30 65   8007000e

 

 

Not enough storage is available to complete this operation.

 

 

Is there enough storage?

Everywhere? (Temp drive on EV server, on client, etc)

 

 

/Michel


Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.