02-18-2013 01:25 PM
We have Enterprise Vault 9.0 installed in our environment with Exchange 2007. We have an email users that receives and sends both English and Japanese emails. Is there any confgiuration change that we need to make in order to migrate her smoothly?
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03-03-2013 12:45 PM
Okay so in Regional and Language Options from control panel - I'd make sure you have the Supplemental Language Support options installed.
02-18-2013 01:30 PM
migrate her? From what to what?
When the body or subject line of an Enterprise Vault shortcut contains certain Japanese characters, you may receive an error message if you choose to view or reply to the original item.
To resolve this issue, change the value of the Exchange Mailbox Policy setting called "Encode custom body using appropriate code pages" to "On" on the Enterprise Vault server. Then restart the Enterprise Vault Task Controller service.
02-18-2013 01:50 PM
Actually she is not being migrated her archive will come directly from email in her Excahnge mailbox.
02-18-2013 01:56 PM
You might also want to add the languages packs on to the EV server (if you haven't got them already)
02-20-2013 10:28 AM
Are you referring to Language Pack for Windows?
02-20-2013 11:16 AM
Actually ignore me... I was thinking Windows 2003-world.
03-02-2013 05:27 PM
We are running Windows Server 2003.
03-03-2013 12:45 PM
Okay so in Regional and Language Options from control panel - I'd make sure you have the Supplemental Language Support options installed.