We have Enterprise Vault 9.0 installed in our environment with Exchange 2007. We have an email users that receives and sends both English and Japanese emails. Is there any confgiuration change that we need to make in order to migrate her smoothly?
Solved! Go to Solution.
migrate her? From what to what?
When the body or subject line of an Enterprise Vault shortcut contains certain Japanese characters, you may receive an error message if you choose to view or reply to the original item.
To resolve this issue, change the value of the Exchange Mailbox Policy setting called "Encode custom body using appropriate code pages" to "On" on the Enterprise Vault server. Then restart the Enterprise Vault Task Controller service.