Archive Task logging Event 8418 repeatedly

[GusFring]

Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 8418
Date:  9/12/2011
Time:  12:52:08 PM
User:  N/A
Computer: EVSERVER31
Description:
Failed to get user groups with domain group error code 53 and local group error code .

Noticed lots of the above events, and EV services were shutting down - as expected with the 10000 errors behaviour.

Ran a dtrace and found lots of entries, all relating to one single user - whose moved items were in the A6 queue.

Stopped services, purged A6 and Admin queues, and restarted services.

The above errors all stopped.

[JesusWept3]

bizarre! 53 = "The network path was not found"
 

[Nick_White]

That error usually occurs if we have trouble getting information back from an LDAP query against the domain when doing name lookups. Did you have any network issues or a GC glitch? It's most likely a one-off occurance which we couldn't automatically recover from, possibly due to the amount of time we were unable to carry out the lookup

[GusFring]

Thanks Jesus and Nick!

Not aware of any network or GC glitch - did not get any alerts from Exchange or elsewhere. Hopefully like you said some kind of a one-off instance.

Will update if i ever see it again.

:)

[GusFring]

Unfortunately occurred again on the same server!!!

Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 8418
Date:  9/17/2011
Time:  1:38:59 PM
User:  N/A
Computer: EVSERVER31
Description:
Failed to get user groups with domain group error code 53 and local group error code .