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Archive Task not functioing, event ID error 3310


I'm currently having a bit of trouble with a version 7 installation whereby archiving is not functioning.
Every 10 minutes event ID 3310 is logged against the Enterprise Vault log. I have tried the suggestion of modifying the SMTP value as suggested in a previous forum thread but this has not resolved the issue.

I have run a DTRACE on the archiving task and have noticed this rather strange output from a my verbose logging:

2544    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:H    :CArchivingAgent::ArchiveItem() |Everything has been successful up to this point, so we are going ahead and calling ProcessItem. |
2545    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:M    CArchivingAgent:Smiley TonguerocessItemInternal ArchiveId: 1906E0B9466C6F44F92DE3440508D6DF11110000vault | VaultId: 119D1D8B8B505184B96BAD01BFCEB8A1F1110000vault
2546    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:M    CArchivingAgent:Smiley TonguerocessItemInternal [queued:T][PropertySetSmiley Sadnull)]
2547    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:M    EPC::GDP - Returning Default Policy : [Default Exchange Mailbox Policy][198B539B9DF32BD41B3C6B39363619B9C1012700vault]
2548    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:L    CArchivingAgent::Initialise (Entry) |
2549    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:L    CArchivingAgent::Initialise (Exit) |Success  [0] |
2550    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:L    :CArchivingAgent:Smiley TonguerocessItem() |Getting a MAPI session from the session pool |
2551    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:M    CMAPISession::GetMapiSessionFromPool(AdditionalFlags = 0)
2552    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:M    CMAPISession::GetMapiSessionFromPool(): Exit status: 0x0
2553    16:43:21.840     [27336]    (ArchiveTask)    <28452>    EV:L    :CArchivingAgent:Smiley TonguerocessItem() |Building the Exchange Shortcut Accessor object using the message entry ID |
2554    16:43:21.856     [27336]    (ArchiveTask)    <28452>    EV:M    CArchivingAgent:Smiley TongueI_BuildObjectsFromMessage - IExchangeShortcutAccessor::BuildFromMAPIMessage returned error 0x8004010F
2555    16:43:21.856     [27336]    (ArchiveTask)    <28452>    EV:M    CArchivingAgent:Smiley TonguerocessItemInternal - Call to PI_BuildObjectsFromMessage Failed RetryCount[3] [0xC0040904]
2556    16:43:21.856     [27336]    (ArchiveTask)    <28452>    EV:H    :CArchivingAgent::ArchiveItem() |Something has gone wrong. Calling OperationFailed to undo the Marked For Archive status on the message |

What is going wrong that it goes from saying all is successful to then failing? I have attached the full DTrace output for those interested.
Any help would be much appreciated.
Thanks



1 Solution

Accepted Solutions
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Accepted Solution!

have you followed any or all


have you followed any or all of http://seer.entsupport.symantec.com/docs/284814.htm

View solution in original post

10 Replies
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(No subject)

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Is the system mailbox ok? 


Is the system mailbox ok?  Make sure it is not hidden and you can log in to it.
To see what I have been up to lately click here O365 Migration and Management
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Also, make sure the Exchange Server that holds the System

Also, make sure the Exchange Server that holds the System Mailbox is reachable on the network.

Hope it helps!
Dennis
STS Symantec Enterprise Vault 2007
STS Symantec Enterprise Vault 8.0 for Exchange
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that to me suggests theres a

that to me suggests theres a message in the A2 queue for a user who is no longer on that exchange server
https://www.linkedin.com/in/alex-allen-turl-07370146
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Accepted Solution!

have you followed any or all


have you followed any or all of http://seer.entsupport.symantec.com/docs/284814.htm

View solution in original post

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Yep, system mailbox is OK.

Yep, system mailbox is OK. It's not hidden, can send/receive and is accessible through outlook client
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User does in fact exist


User does in fact exist within the Exchange environment, however, I have purged the A2 queue just in case.
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Thanks for the link, I had in

Thanks for the link, I had in fact come across this article and I have tried steps 1,2, 4, 5, 6 and 9
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Having seen the article

Having seen the article posted by PJuster, I looked through it again and decided to try a few things.
The comment from JesusWept2 also helped in switching on the "lightbulb"

Solution as follows:
- A2 queue purged and associated admin queue
- Launched Outlook to confirm Service mailbox access, GAL listing and mail delivery functions
- Removed Outlook profile and created new profile
- Launched Outlook with new profile
- Restarted Archiving task and now all seems to be working

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(No subject)