I'm currently having a bit of trouble with a version 7 installation whereby archiving is not functioning.
Every 10 minutes event ID 3310 is logged against the Enterprise Vault log. I have tried the suggestion of modifying the SMTP value as suggested in a previous forum thread but this has not resolved the issue.
I have run a DTRACE on the archiving task and have noticed this rather strange output from a my verbose logging:
2544 16:43:21.840 [27336] (ArchiveTask) <28452> EV:H :CArchivingAgent::ArchiveItem() |Everything has been successful up to this point, so we are going ahead and calling ProcessItem. |
2545 16:43:21.840 [27336] (ArchiveTask) <28452> EV:M CArchivingAgent::ProcessItemInternal ArchiveId: 1906E0B9466C6F44F92DE3440508D6DF11110000vault | VaultId: 119D1D8B8B505184B96BAD01BFCEB8A1F1110000vault
2546 16:43:21.840 [27336] (ArchiveTask) <28452> EV:M CArchivingAgent::ProcessItemInternal [queued:T][PropertySet:(null)]
2547 16:43:21.840 [27336] (ArchiveTask) <28452> EV:M EPC::GDP - Returning Default Policy : [Default Exchange Mailbox Policy][198B539B9DF32BD41B3C6B39363619B9C1012700vault]
2548 16:43:21.840 [27336] (ArchiveTask) <28452> EV:L CArchivingAgent::Initialise (Entry) |
2549 16:43:21.840 [27336] (ArchiveTask) <28452> EV:L CArchivingAgent::Initialise (Exit) |Success [0] |
2550 16:43:21.840 [27336] (ArchiveTask) <28452> EV:L :CArchivingAgent::ProcessItem() |Getting a MAPI session from the session pool |
2551 16:43:21.840 [27336] (ArchiveTask) <28452> EV:M CMAPISession::GetMapiSessionFromPool(AdditionalFlags = 0)
2552 16:43:21.840 [27336] (ArchiveTask) <28452> EV:M CMAPISession::GetMapiSessionFromPool(): Exit status: 0x0
2553 16:43:21.840 [27336] (ArchiveTask) <28452> EV:L :CArchivingAgent::ProcessItem() |Building the Exchange Shortcut Accessor object using the message entry ID |
2554 16:43:21.856 [27336] (ArchiveTask) <28452> EV:M CArchivingAgent::PI_BuildObjectsFromMessage - IExchangeShortcutAccessor::BuildFromMAPIMessage returned error 0x8004010F
2555 16:43:21.856 [27336] (ArchiveTask) <28452> EV:M CArchivingAgent::ProcessItemInternal - Call to PI_BuildObjectsFromMessage Failed RetryCount[3] [0xC0040904]
2556 16:43:21.856 [27336] (ArchiveTask) <28452> EV:H :CArchivingAgent::ArchiveItem() |Something has gone wrong. Calling OperationFailed to undo the Marked For Archive status on the message |
What is going wrong that it goes from saying all is successful to then failing? I have attached the full DTrace output for those interested.
Any help would be much appreciated.
Thanks