05-13-2015 09:14 AM
Archived Email is not displaying the recepient information in the "To" field - Symantec Vault Client.
I reset the cache and used Archive Explorer and the "To" field is still empty on most of the emails ? any idea what is causing this ?
Thanks
Solved! Go to Solution.
05-13-2015 09:31 AM
If you're running 11.0.1. see this article TECH228618
05-13-2015 09:21 AM
what version of everything are you using?
are you looking at sent items or inbox?
05-13-2015 09:31 AM
If you're running 11.0.1. see this article TECH228618
05-13-2015 10:07 AM
Hi Andrew
yes , it is the latest version 11.0.1 , checking that KB now
05-13-2015 10:26 AM
i wonder if that technote applies since he said the issue is with archive explorer too
05-13-2015 10:49 AM
Wasn't there something like this relating to restored items from Exchange 2010?
05-13-2015 11:03 AM
so I applied the hotfix on server . I am doing full vault cache reset , as partial Reset did not work , I will verify in an hour .
As for Archive Explorer ( i think called Search Vault now ) , I managed to modify to colum property name and that worked . ( see screenshot )
I will verfy if full cache reset worked , still synching !
05-13-2015 11:07 AM
thanks for clarifying. based on this new information, i guess the technote should do the trick.
05-13-2015 12:45 PM
that hotfix TECH228618 did the trick . Thanks Andrew !