When recalling an archived message the first message recalls without error, then after waiting for 60 seconds another message may be recalled - this pattern continues.
This only is affecting a few users out of thousands. The only thing that seems to resolve the issue is replacing the PC completely. Replacing NT and Outlook profiles does not affect this.
A different user can log into the same machine and not have an issue, the affected user can log into a different machine and not have an issue. Replacing NT and Outlook profiles does not correct this problem, the same user will continue to have this problem.
The message banner reads: The itme was archived by Enterprise Vault ........ There was an error loading this item - some functionality may not be available. Clicking on the banner an error box opens: An internal error occurred on the web server.
We are also seeing IIS 500 errors
Messages open fine when using OWA
Messages can be archived one after another without issue.
Offline vault is not enabled
A case is opened with Symantec
Anyone else seeing this type of behavior and have resolved the issue?
Solved! Go to Solution.
Try elevating the log level of the client (SHIFT + CTRL + Click on "Search in Archive" Button).
Then reproduce the behaviour.
After reproducing, go to the dialog again, and open the logfile.
Post any relevant info.
This issue appears to be workstation & profile specific, this is the one constant thru out this issue. The strange part of this is renaming a user's NTProfile to <Profile.old>, logging back on to create a new NTProfile, the issue still continues.
What hooks would exisit between these two profiles??