10-03-2011 08:15 PM
hi,
one of my user is working with Office 2007 + EV client 9. Her archived email always disappear in folders in the following situation.
1. schedule archive from Server
2. Manual archive from her Outlook.
Her archived mail can always be found in the Vault and Vault cache folder. however, when she did the manual archive in Webmail, the archived mail are working fine. Please help. My EV server is 8.0.4.1991. Exchange server is 2007 SP2
George
Solved! Go to Solution.
10-03-2011 11:36 PM
sounds like she has it set to not create shorcuts. there's a checkbox when you manually archive for that. it's also available in the policy settings.
10-03-2011 11:30 PM
Hi,
Did you verify that mailbox policy is setup for creating shortcuts after archiving?
10-03-2011 11:36 PM
sounds like she has it set to not create shorcuts. there's a checkbox when you manually archive for that. it's also available in the policy settings.
10-04-2011 02:10 AM
Hi AndrewB,
where is the checkbox for shortcut option when doing Manual Archive in Outlook?
regards,
George
10-11-2011 08:56 AM
We have an environment, similar enough. EV8.0.4, outlook 2007
For us, when you have an unarchived mail, and you click 'Store in Vault', a popup appears, and asks which Vault to store in, Retention category, and a few misc settings. One of those is a checkbox 'Create shortcuts to stored items'.
All these options are greyed out and fixed as per policy. We would have to change it under:
<Site name> | Policies | Exchange | Mailbox | <mailbox policy> | Archiving Actions tab | 'Create shortcut to archived item after archiving' checkbox
In the vault administration console.