Archived email disappeared

[georgeleung_it]

hi,

one of my user is working with Office 2007 + EV client 9. Her archived email always disappear in folders in the following situation.

1. schedule archive from Server

2. Manual archive from her Outlook.

Her archived mail can always be found in the Vault and Vault cache folder. however, when she did the manual archive in Webmail, the archived mail are working fine. Please help. My EV server  is 8.0.4.1991. Exchange server is 2007 SP2

George

[lgarcia]

Hi,

Did you verify that mailbox policy is setup for creating shortcuts after archiving?

[AndrewB · Accepted solution]

sounds like she has it set to not create shorcuts. there's a checkbox when you manually archive for that. it's also available in the policy settings.

[georgeleung_it]

Hi AndrewB,

where is the checkbox for shortcut option when doing Manual Archive in Outlook?

regards,

George

[ianG]

We have an environment, similar enough. EV8.0.4, outlook 2007

For us, when you have an unarchived mail, and you click 'Store in Vault', a popup appears, and asks which Vault to store in, Retention category, and a few misc settings. One of those is a checkbox 'Create shortcuts to stored items'.

All these options are greyed out and fixed as per policy. We would have to change it under:

<Site name> | Policies | Exchange | Mailbox | <mailbox policy> | Archiving Actions tab | 'Create shortcut to archived item after archiving' checkbox

In the vault administration console.