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Archived items - icon doesn't change

ANDREY_FYODOROV
Level 6

Hello all.

I have a puzzle.

SOME, very few archived items never change their icon to archive pending or archive complete.

I can tell that they are archived because:

- in the preview pane they have a blue banner saying that the item has been archived

- when I right-click on the item and go to Properties / Enterprise Vault, the EV icon is shown there, and it says that the message was archived on a certain date

- when I double-click on the message, it opens normally. If I stop EV services and then double-click on the message, only the shortcut body opens

 

So the message is definitely archived. But it does not look like an archived item.

 

Any idea how/why this happens?

 

It is a regular message (not a calendar item ot something like that).

22 REPLIES 22

Prone2Typos
Moderator
Moderator
Partner    VIP    Accredited Certified

So it sounds like you got it and worked it out. Awesome work there.

 

If there are outstanding items I would suggest posting your remining quesitons here or if you are satisified with teh present results... can you please flag the posting that helped you work it out (probably your own I would suspect) as the solution so that we can put this puppy to bed.

 

Thanks for updating us... very interesting issue.

ANDREY_FYODOROV
Level 6

Marking my own post as a solution, just to put this puppy to bed.

Prone2Typos
Moderator
Moderator
Partner    VIP    Accredited Certified

Thanks again for updating your post.