- VOX
- Compliance
- Enterprise Vault
- I LCT, Actually I could fix
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2012 01:04 PM
Hi everyone!
I've seen several posts with similar problems than the following, but any of the proposed solutions worked so far, so I'll try to give as much detail as possible.
I had previously installed EV 10 for exchange archiving, exchange 2007 and outlook 2007 all in the same vm for test purposes. Now, I'm making another test, with 3 computers (VMs all with Windows server 2008 R2):
- WIN-GV6V5SU1CTH.evtest.local is the domain controller and exchange server
- ev2.evtest.local is the EV server and sql server
- client.evtest.local is the client (not important right now)
The dns of EV2 points to the domain controller and there if i ping evtest.local from EV2 there is reply.
After installing EV in the EV2 computer, y run the provisioning task and everything goes right. Afterwards, I go to tools -> enable mailboxes, select my test account which is evuser, next next and I get "Failed to enable the mailbox ''EvUser". First check that the exchange mailbox task for WIN-GV6V5SU1CTH is running. if it is, check that the account you are logged in as has sufficient permissions on the exchange server". After this, the Archiving task state is "Failed".
In the event viewer, 3 events appear, with Ids 2256, 3305 and 3432. The two more descriptive are:
-3432
I've run the SetEVPermisssions.ps1 script for my EV account (EVService), and it is the same way that made it work in a single VM in the previous test.
I Dtrace'd the archiving task, and the error part is the following (Although attached is the full trace)
I also saw the KB article related to the GC and I run the "fix it for me" msi that they have.
Do you have any ideas? Please let me know if there is any more information I can provide.
P.S. One extra detail: For creating the 2 vms I did the following: I had a vm with EV and exchange together working. I copied the vm and in VM1 uninstalled EV and sql. On VM2 removed DC role, reinstalled sql, reinstalled Enterprise vault, renamed the computer and pointed to the domain controller VM1. I say it just in case this could have been a problem that I'm missing.
Thanks to everyone!
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 03:13 PM
i also noticed that you are using EV service account as the system mailbox...this is not supported...you should create another mailbox as a system mailbox as use that in the exchange mailbox archiving task.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2012 04:33 PM
i would suggest you wipe all the VMs and start again, i.e. building the DC and exchaneg again on one VM, install EV and sql on the other cleanly,,,...you can't copy VMs as the computer sid and stuff are not clean and you you DC installed etc...
It looks like you don't have a clean VM environment...I have made the same mistake with VMs by copying etc...do you have a base OS VM image...you should use clone the VM after you have run sysprep etc..without anything installed other windows updates etc...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 01:10 PM
I've started again from scratch (clean vms) and I've got pretty similar results. When I enable mailboxes, I get the same error described above and the archiving task fails.
The dtrace is below - any help would be much appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 01:33 PM
OK... a few things to check:
1. What version of outlook have you get installed on the EV server?
2. You can open the system mailbox on the EV server logged in the service account via outlook?
3. Windows firewall if off on all Windows 2008 R2 servers?
4. Have you applied the closest GC reg key?
5. Is the system mailbox hidden?
check this technote
http://www.symantec.com/business/support/index?page=content&id=TECH154485
Hope that will take it a little further for you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 01:48 PM
LCT, thanks for your answer. I'll check those things.
How would I check whether "the user is not disabled or the user's email address is not hidden from the Global Address list."?
Thanks again!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 02:06 PM
on exchange 2010 EMC open up the user's mailbox (in this case it's the system mailbox) and there should be a box at the bottom "Hide from Exchange Address List" or something like that...make sure that this option is NOT ticked.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 02:22 PM
Hi LCT - I've checked everything you mentioned in the previous email and the situation remains the same. When I open outlook with the service account, it just opens it's acount smoothly, not even login prompt or anything.
It's outlook and exchange 2007. Outlook 2007 has SP2 and the hotfix stated un the installing and configuring guide. Any other idea?
How else could I check that the account has the permissions?
The error indicates a MAPI problem anyway. Any idea of how else to diagnose?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 03:11 PM
have you applied the closest GC reg key? have a look at the technote that i posted above.
Try Outlook 2003 SP3 on the EV server, see that makes a difference.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 03:13 PM
i also noticed that you are using EV service account as the system mailbox...this is not supported...you should create another mailbox as a system mailbox as use that in the exchange mailbox archiving task.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 03:14 PM
also have you run the deployment scanner? does that show any errors?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2012 06:22 PM
I ran deployment scanner before setup, no errors and no significant warnings.
I'll try outlook 2003 then.
If I want to change the system mailbox, is it enough to change it in the settings of the archiving task? Should the system mailbox have some particularity besides not being hidden?
Thanks for your help LCT, have a nice evening :)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-31-2012 01:15 AM
The system mailbox is just a normal mailbox i.e. a domain user with a mailbox and does not to any other groups etc. Yes you change it in the archiving task under the Settings tab.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-01-2012 07:40 AM
Hi Carlos,
I was reading your previous post and you seem to have fixed this issue? Everything working for you now?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-03-2012 10:20 AM
I LCT, Actually I could fix it!
I did the following
- Re-configured the vault service account in outlook
- Changed the system mailbox to another user as suggested because using the vault service account as system mailbox was not supported
- disabled the user mailbox
- provisioned and synced
- enabled the user mailbox
- provisioned and synced
- finally, archived without any trouble!
Thanks LCT, your help was crucial to make this work! :)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-03-2012 10:39 AM
Glad I was able to help.
Have fun testing!!! :)
