Archiving Status - Warning: not provisioned

[hmh_it]

Hey All,

I have a couple of tester accounts that I had:

1. Provisioned/Enabled archived

2. Account was then archived according to policy 

3. I then disabled it in Enterprise Vault 

4. Deleted it from Active Directory

5. I then went into the Enterprise Vault Console, under Archives, Exchange Mailbox and then deleted the test archive.

Now when Archiving task the report shows 

5

Archive Tester

Warning: not provisioned

Our provisioning groups are based on groups , so there obviously not in there anymore. And there not set individually in provisioning groups.

Any ideas what needs to be done to remove users from the report?

[GabeV]

I'd say that you need to delete the user entry from the Enterprise Vault Directory DB. What version of EV are you running? Can you run a dtrace on the archiving task and post the dtrace here?

[GabeV]

BTW, did you run the provisioning task after deleting the user and the archive?

[GabeV]

The provisioning task should update the Enterprise Vault Directory DB and remove the entry from the table. Run the provisioning task and re-run the archiving task.

I hope this helps.

[hmh_it]

Sorry for the delay.

We're running 10.0.3, I'm fairly new to the system , how do i run a dtrace on the archiving task?

I have run the provisioned task a bunch of times already along with the archiving task.

[GabeV]

Before running the dtrace, could you please run the provisioning task first and then try to recreate the issue to confirm if you get the same message in the report?

[hmh_it]

Ok, I Ran the Provisioning Task again and then the Archiving Task again and still get the same issue.

5

Archive Tester

Warning: not provisioned

To run a DTRACE do i follow these steps below?

Summary

How to run DTRACE on an Enterprise Vault Server

Quick Guide

cd "\Program Files\Enterprise Vault"
dtrace

DT> view
Remember the ID number beside the service or services you will run dtrace on, or alternatively if you know the process you want to monitor use the name.
DT> set ServiceID v y (If you want to dtrace Admin Service the ID is 1, then the syntax would be: "set 1 v y" or "set adminservice v y")
DT> log trace.log

Reproduce the issue or wait until the issue reoccurs.

DT> quit
Select Yes to disable all tracing

Review the trace.log file for any issues.

[GabeV]

Yes. You can also just type:

dt> set ArchiveTask v y

and then:

dt> log c:\archivetask.log

after that, you can go ahead and recreate the issue. Once you the report, just type:

dt> log

[hmh_it]

The logs produced 3 files totalling 280mb... And this was just running Provisioning and Archiving task.

What should i look for in these logs?

[GabeV]

You should look for the mailbox alias or username and follow the thread to determine why the task is still seeing that mailbox in the system. Honestly, if the dtrace files are that big (3 files 280MB), I'd suggest you to open a ticket with support. One workaround could be deleting this mailbox from the directory DB, but again, you should open a ticket with support for that.

I hope this helps.

[hmh_it]

I see this in one of the logs.. I think it shows My 2 accounts Archive Tester and Archive Tester2
 

hivingAgent::BuildListOfMailboxes:#9429} Mailbox [Test Archive] will be ignored

2797 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxToBeSkippedFromReport} (Entry) line [#9561].

2798 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxAnActiveJournalMailbox} (Entry) line [#9607].

2799 11:48:19.144 [4492] (ArchiveTask) <6472> EV:M CTaskControl::GetTarget - Entry not found in map [/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Testere90] Current target count [0]

2800 11:48:19.144 [4492] (ArchiveTask) <6472> EV:M CJournalTargetList::GetTarget[ByKey] - Entry not found in Journal mbx list Key:[/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Testere90]

2801 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxAnActiveJournalMailbox} (Exit).

2802 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxToBeSkippedFromReport} (Exit).

2803 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxValidForPostingRequest} (Entry) line [#9517].

2804 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::AreMailboxEntryPrimaryFieldsValid} (Entry) line [#9479].

2805 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::AreMailboxEntryPrimaryFieldsValid:#9488} Primary fields valid [True]

2806 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::AreMailboxEntryPrimaryFieldsValid} (Exit).

2807 11:48:19.144 [4492] (ArchiveTask) <6472> EV:H {CArchivingAgent::IsMailboxValidForPostingRequest:#9528} the mailbox [/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Testere90] does not have an exchange policy associated with it and will not be processed until it is added to a provisioning group.

2808 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxValidForPostingRequest} (Exit).

2809 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxToBeSkippedFromReport} (Entry) line [#9561].

2810 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxAnActiveJournalMailbox} (Entry) line [#9607].

2811 11:48:19.144 [4492] (ArchiveTask) <6472> EV:M CTaskControl::GetTarget - Entry not found in map [/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Tester2237] Current target count [0]

2812 11:48:19.144 [4492] (ArchiveTask) <6472> EV:M CJournalTargetList::GetTarget[ByKey] - Entry not found in Journal mbx list Key:[/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Tester2237]

2813 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxAnActiveJournalMailbox} (Exit).

2814 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxToBeSkippedFromReport} (Exit).

2815 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxValidForPostingRequest} (Entry) line [#9517].

2816 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::AreMailboxEntryPrimaryFieldsValid} (Entry) line [#9479].

2817 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::AreMailboxEntryPrimaryFieldsValid:#9488} Primary fields valid [True]

2818 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::AreMailboxEntryPrimaryFieldsValid} (Exit).

2819 11:48:19.144 [4492] (ArchiveTask) <6472> EV:H {CArchivingAgent::IsMailboxValidForPostingRequest:#9528} the mailbox [/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Tester2237] does not have an exchange policy associated with it and will not be processed until it is added to a provisioning group.

2820 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxValidForPostingRequest} (Exit).

2821 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxToBeSkippedFromReport} (Entry) line [#9561].

2822 11:48:19.144 [4492] (ArchiveTask) <6472> EV:L {CArchivingAgent::IsMailboxAnActiveJournalMailbox} (Entry) line [#9607].

[hmh_it]

Ok will open ticket.

[GabeV]

From the logs, I am ssuming that these are the 2 mailboxes:

/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Testere90

/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Tester2237

I think this technote might help you on this issue:

http://www.symantec.com/docs/TECH53096

I hope this helps.

[EV_Ajay · Accepted solution]

Hi,

After you Delete the user from Active Directory and Delete the User archvie from EV , it will not automatically remove the Entry of that user from ExchangeMailboxEntry Table.

Please confirm whether this entry is present or not by running following SQL quer :

Use EnterpriseVaultDirectory

Select * from ExchangeMailboxEntry Where LegacyMbxDN = '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Testere90'

Select * from ExchangeMailboxEntry Where LegacyMbxDN = '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Tester2237'

1. If you got the Output then Delete those entries using following SQL Query :

Use EnterpriseVaultDirectory

Delete from ExchangeMailboxEntry Where LegacyMbxDN = '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Testere90'

Delete from ExchangeMailboxEntry Where LegacyMbxDN = '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Archive Tester2237'

2. Then add the user in provisioning Group / AD group which already added as Target in provisoining group.

3. Run the Provisioning Task in "Nomal" mode.

4. Then check whether those entries appeared in the ExchangeMailboxEntry Table.

5. After that Use Enable archvie wizard from Vault Admin Console and check whether new user is available for archiving.

[hmh_it]

Thanks that worked. :) 

[EV_Ajay]

Hi,

Thanks for your reply. I am happy that your issue is resolved.