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Attached document cant be opened

Layth_AbuSaada
Level 3

Hi

 

I have created mail box archive task on EV 2007. Citrix client can't view attached document of archived mails from outlook and this message error appear when users open the archived mails "Microsoft outlook can't provide form scripting support. An error occurred and this feature is no longer functioning properly. please contact your administrator". then the mail opend with its contents without attached file. These users are able to view the attached document through EV Web Access Explorer. another note the shortcuts of the EV not exist in outlook.

could you help me in this issue so i will be Grateful.Smiley Sad

 

Thank You.

1 REPLY 1

Steve_W_
Level 6
Employee Accredited
Please post this question to the Enterprise Vault forum group.