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Attachment problem (Urgent)

Karthik2000
Level 3
Hi
we are not able to retrive attachment from OWA. am able to see message and I am not able to click an attachment, can any one help on this please

6 REPLIES 6

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
you need to be a bit more specific.

What version of Exchange?
What version of EV?
Do you see the icons for the message?
Do you see the toolbar buttons?

Karthik2000
Level 3
we are using Exchange 2007

EV is 7.5 with SP4

Yes am able to see icons and tools bars message.

am able to retrive all acrchive messages apparently I couldn't retrive attachment

Rob_Wilcox1
Level 6
Partner
Can you open attachments on non-archived items?
Working for cloudficient.com

Karthik2000
Level 3
Yes am able to open from non archiving items

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
When you say click attachment, are you actually clicking a link in the message preview or are you actually double clicking the message and trying to access the attachment that way?

Also, does Search work?  Can you view messages via Search?

Paul_Grimshaw
Level 6
Employee Accredited Certified
Also can you open the attachment OK from the shortcut in Outlook. Maybe it is not OWA but the fact that the item has been archived.