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BE 2010 R3 Enterprise Vault Admin Error Messages

mercynight
Level 2

Hi ,
i am using BE 2010 R3 in a lab environment for testing purpose before introducing it into our physical network ,when working on BE2010 and launching :

New Backup Job Using Wizard

i face the following error message :

"An Error Was Encountered while attempting to browse the contents of archiving options components.An Error occured while obtaining the XML file for information about the archiving options components."

the program continue to work normally but it become slower than usual and i've noticed that the Enterprise vault Admin service at services snapin has stopped by it self just after the error message appeared even it was started before and the BE service icon at the buttom status bar indicate thar the server is in stop state, i can restart the services successfully through: tools\Backup Exec Services ...... but once i started the backup wizard it shutdown autimatically .

after checking the event viewer i found the following error events at application section:

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Event ID : 40966
A program fault has raised an exception.

Exception: Cannot open database "EnterpriseVaultDirectory" requested by the login. The login failed.
Login failed for user 'DomainName\Admin'.
Diagnostic: Num:4060 State:1 Sev:11 Svr:BACKUP-PC\BKUPEXEC Proc: Line:65536
Type: System.Data.SqlClient.SqlException
Reference: RefreshBackupLocationsEx

Command Line: "C:\Program Files\Symantec\Backup Exec\Enterprise Vault\AdminService.exe"
Application Domain: DefaultDomain
Process Id: 1576
Thread Id: 5164
Stack Trace:    at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlInternalConnectionTds.CompleteLogin(Boolean enlistOK)
   at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject)
   at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart)
   at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance)
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject)
   at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
   at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
   at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
   at System.Data.SqlClient.SqlConnection.Open()
   at KVS.EnterpriseVault.Directory.DirectoryDBAccess.GetOpenSqlConnection()
   at KVS.EnterpriseVault.Directory.DirectorySP.GetBackupLocationsEx(String& siteXml, String& vaultStoreGroupsXml, String& vaultStoresXml, String& indexLocationsXml)
   at KVS.EnterpriseVault.Management.BackupXmlBuilder.BuildBackupXml()
   at KVS.EnterpriseVault.Management.SystemServerManager.KVS.EnterpriseVault.Interop.IAdminExtension.RefreshBackupLocationsEx()

####################################################################################

Event ID : 3414
An error occurred during recovery, preventing the database 'EnterpriseVaultDirectory' (database ID 6) from restarting. Diagnose the recovery errors and fix them, or restore from a known good backup. If errors are not corrected or expected, contact Technical Support.

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Event ID : 9003
The log scan number (18:12629:1) passed to log scan in database 'EnterpriseVaultDirectory' is not valid. This error may indicate data corruption or that the log file (.ldf) does not match the data file (.mdf). If this error occurred during replication, re-create the publication. Otherwise, restore from backup if the problem results in a failure during startup.

####################################################################################

my OS is Win 2008 R2 and the server is a member server which do not hold any roles .
Any Help is really appreciated .

Thanks

3 REPLIES 3

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...moved to the correct forum!

RahulG
Level 6
Employee

refer the steps in the foloowing document

http://www.symantec.com/docs/TECH73752

mercynight
Level 2

dear RahulG thank u 4 ur response after checking TECH73752 document the error specified there is not identical to mine also i do not have any Vault Administration Console (VAC) nor SQL enterprise manager i've got only SQL Server Configuration Manager !