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Can not Search EMAIL

LanLin
Level 4
Partner Accredited Certified

HI

In My company, I have one Exchange2010 SP3 Server. And Install The EV 10.0.3 Server.  Now I can see the email is archived by OWA. and i can manual archive and restore.

Now , I want to search the archive email in the ev search url http://ev.contoso.com/enterprisevault/search.asp  ,But there is nonthing email.. also i see in the search web url ,it can not find vault store **** so what can i do????

1 ACCEPTED SOLUTION

Accepted Solutions

GabeV
Level 6
Employee Accredited

I would check the user account you are using to search the vaults. If you are using the vault service account from the Enterprise Vault server, you might need to assign permissions to the archives. Try using the same user credentials to confirm if you have access to the user's archive.

By default, only the user has access to its archive. You can modify the archive permissions from the VAC > Archives > Exchange Mailbox > Archives properties > Permissions tab

I hope this helps.

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5 REPLIES 5

EV_Ajay
Level 6
Employee Accredited

Hi,

You can refer the following TechNote , those are helpful :

No Archives, Missing Archives or Incorrect Archives shown in Archive Explorer
http://www.symantec.com/docs/TECH172153

Folders not showing within Archive Explorer
http://www.symantec.com/docs/TECH125690

 

Nate_D1
Level 6

Are you able to search from the archive in the EV console?

When you browse to that site, do you have a selection of archives to search from, or are there none in the list? If none listed I would think permissions to the archive.

GabeV
Level 6
Employee Accredited

I would check the user account you are using to search the vaults. If you are using the vault service account from the Enterprise Vault server, you might need to assign permissions to the archives. Try using the same user credentials to confirm if you have access to the user's archive.

By default, only the user has access to its archive. You can modify the archive permissions from the VAC > Archives > Exchange Mailbox > Archives properties > Permissions tab

I hope this helps.

LanLin
Level 4
Partner Accredited Certified
I can search from the archive in the ev console.but can not in the IE

LanLin
Level 4
Partner Accredited Certified
Add The EV Service account to every user email full control ????