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Can not search my Archive Explorer

anon1m0us1
Level 6

In outlook, I click on the "Search Archive" icon, and the search page appears. However, I see three other users in the " In Vault" section, but I do not see my own vault listed.

 

Any ideas?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

anon1m0us1
Level 6

This is weird, i closed outlook and now I have access to my own.

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9 REPLIES 9

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

How are you logged in to the machine?  It sounds as if you are logged in as someone else.

anon1m0us1
Level 6

Nope, logged in as myself.

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So what happens when you try to open a shortcut?  Does it open or do you get access denied and an Event in the EV app log?

anon1m0us1
Level 6

Nope, shortcuts open fine.

Wayne_Humphrey
Level 6
Partner Accredited Certified

 

Use Permission Browser verify what perms are set.

Most likely you have delegate control over the others...

anon1m0us1
Level 6

1) How do you use Permission Broswer

2) The issue is not with me having delgation over others, but I can do not see my own vault in "Search Vault"/

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So is this only affecting you or does it affect others?

can you log into a different machine and it work?

what about opening Internet Explorer directly, does it work?

Did it ever work?  If yes, when did it stop?

Also, what version of EV and client?  Client OS version?

Have you got a client trace?

anon1m0us1
Level 6

This is weird, i closed outlook and now I have access to my own.