02-24-2009 04:43 AM
02-24-2009 06:27 AM
I am no longer with symc so cant help from that perspective, but here is a doc that explains how you can escalate this.
I would encourage you to speak with a duty manager to assist you in getting the appropriate response.
02-24-2009 12:39 PM
what's the case reference number?
02-24-2009 01:01 PM
02-24-2009 02:52 PM
Hi, I passed this on the EV Escalation Manager and you should be contacted regarding your case shortly.
02-24-2009 03:07 PM