08-25-2019 11:16 PM
Hi,
I'm having problems opening attachments from archived emails in Outlook 2013 - recently archived emails are OK, but anything older than 2018 prompts for credentials, and after entering a valid username and password, the error message: 'Symantec Enterprise Vault - Error You do not have access to this vault.' is shown. The user has full access to the archive and mailbox and opening newer emails/attachments is OK. The problem started a few months ago and the EV version is 10.0.3.1090.
Many thanks.
Solved! Go to Solution.
08-26-2019 06:22 AM
Hello,
So, what changed? Did users get a 2nd archive? Did you switch to use https in the shortcuts? Did users get a new ad account? any other change which might affect this?
One of the reasons is that a user tries accessing a shortcut which points to an archive he indeed has no permission to. From the top of my head, try the following (the general steps should be ok, you might need to click around a bit)
For a failing shortcut.
See this, instead of enabling tracing, click Vault Information. Ccopy everything, paste in notepad. Copy the ARCHIVEID. in EV Console, press CTRL+SHIFT, rightclick archives. Select Find archive. Paste archiveid. find.
Is that the archive you think it needs to be? Does the account have access?
08-26-2019 05:29 AM
08-26-2019 06:22 AM
Hello,
So, what changed? Did users get a 2nd archive? Did you switch to use https in the shortcuts? Did users get a new ad account? any other change which might affect this?
One of the reasons is that a user tries accessing a shortcut which points to an archive he indeed has no permission to. From the top of my head, try the following (the general steps should be ok, you might need to click around a bit)
For a failing shortcut.
See this, instead of enabling tracing, click Vault Information. Ccopy everything, paste in notepad. Copy the ARCHIVEID. in EV Console, press CTRL+SHIFT, rightclick archives. Select Find archive. Paste archiveid. find.
Is that the archive you think it needs to be? Does the account have access?
08-26-2019 06:26 PM
Thanks for your help - it pointed me in the right direction - I looked at the Symantec Enterprise Vault event log on the server, and I could see that the file was located in a vault with a different name to the mailbox. I added permissions to that archive and the email/attachment can now be opened.
Many thanks!
08-26-2019 11:14 PM
Excellent, glad I could help. Can you mark the answer as 'solution'?
That might assist others experiencing similar issue.