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Can't see mails via OWA

YChen
Level 4
Partner
I have a wierd thing, i cant see mails from OWA.
i am trying to access mail, i get
" The archived item is currently unavailable.
If you choose reply or forward, only the content shown below will be included.
Click here to preview the original item."

i click on it, i get :
http://EVServer.<domain name>/EnterpriseVault/Viewmessage.asp?vaultid=1C2AB1158B0A1364093982B25A81C08411110000EVServer&savesetid=200904270000000~200904220920220000~Z~715DB3081B2F7117EE362C67815C91F1&OWA2007=1&OWA2007Url=https%3a%2f%2<domain name>%2fowa%2f. This Web site may not be trusted and may be used to collect personal information, such as your user name and password. Are you sure that you want to continue to this Web site?

and options of YES and NO.
i click YES

i get:
You are now leaving Outlook Web Access.
You may not be able to access the Web site you are moving to from your current location.

after clicking yes OR waiting for 10 minutes, it redirect me to the mail successfully,

please advice how to make it a direct action to see the mali from the OWA

9 REPLIES 9

Maverik
Level 6
Have you configured ther EVANON virtual directory by runnign the script required on the EV server?

AndrewB
Moderator
Moderator
Partner    VIP    Accredited
YChen, start by telling us what version of EV and Exchange you're running.

YChen
Level 4
Partner
and i am using EV 8 on exchange 2007 (on a 64 bit server)

AndrewB
Moderator
Moderator
Partner    VIP    Accredited
Do you see the EV buttons when you're in OWA?

YChen
Level 4
Partner
i can see the subject of the mail, but thats it
after that i need to do the process that i described erlier...
something about moving froma secure connection in OWA to a non secure connection to EV server

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

Check out this article http://seer.entsupport.symantec.com/docs/321015.htm

Paul_Grimshaw
Level 6
Employee Accredited Certified
Sounds like your IP address restrictions may not be set correctly on the EVANON VD in IIS on vault server. Really to be able to determine exactly what is happening is to provide the following after reproduction of issue:-
1. EV OWA Log
2. IIS Log from CAS
3. IIS Log from EV Server

MichelZ
Level 6
Partner Accredited Certified
Do you see anything in the EV Eventlogs?
I had this problem before when the evservers.txt did not include every possible name (like hostname, FQDN, IP of server & aliases)

You are publishing the EV Server to the Internet, correct?

Cheers

cloudficient - EV Migration, creators of EVComplete.

YChen
Level 4
Partner
i put the name and the ip of the EV severs inside the evservers.txt
i couldnt find anything importnant on the EV event...
as i metioned, after 4 or 5 clicks i can see the attachment and the mail body, but not roght away after i am opening the OWA mail that is archived