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Cannot Delete archived item

Silvershare
Level 4
Partner Accredited Certified

Dear all

 

We have configured file server archiving and we set all the permission for users can delete the item, but still when i try to delete a file from archive explorer it says " deletion of this item is not currently permitted"

Environment

We are archiving to a centera,

policy setted on the site level : users can delete item from their archive

policy setted on the retension:users can delete

Retention policy: for ever

 

Please advise

 

thank you

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified
Well in the original post you said Retention Category = Forever, which is set to 9999 years When EV writes to the centera, unless you are mapping to a retention category on the Centera, it will simply give the item a Time To Live specified in seconds For instance if you have a retention of 1 day it would have a Time To Live of 86,400 seconds 30 days would be 2,592,000 seconds etc An item on a centera in governance can only be deleted once the Current time exceeds the time to live
https://www.linkedin.com/in/alex-allen-turl-07370146

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10 REPLIES 10

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

what version of EV?

What mode is Centera in?

Silvershare
Level 4
Partner Accredited Certified

ev 9.0.1

as per the centera guy is set to zero, where you can delete the files from centera

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

do you have the box checked for "prevent the deletion of archived items" on your retention category?

JesusWept3
Level 6
Partner Accredited Certified
Can you check the Clip Descriptor File (CDF) for that item on the Centera and check the Time To Live I have a feeling because you have given it a Forever retention, you might be in Compliance/Governance mode, meaning you're out of luck
https://www.linkedin.com/in/alex-allen-turl-07370146

Silvershare
Level 4
Partner Accredited Certified

we are just called the centera support , waiting for their call

 

i will update

Silvershare
Level 4
Partner Accredited Certified

Centera is in Gevernance, what we have to do now

Silvershare
Level 4
Partner Accredited Certified

ev 9.0.1

JesusWept3
Level 6
Partner Accredited Certified
If it's in governance and the items are set forever then they will be there for ever, there's not much you can do
https://www.linkedin.com/in/alex-allen-turl-07370146

Silvershare
Level 4
Partner Accredited Certified

set for ever in ev ?

JesusWept3
Level 6
Partner Accredited Certified
Well in the original post you said Retention Category = Forever, which is set to 9999 years When EV writes to the centera, unless you are mapping to a retention category on the Centera, it will simply give the item a Time To Live specified in seconds For instance if you have a retention of 1 day it would have a Time To Live of 86,400 seconds 30 days would be 2,592,000 seconds etc An item on a centera in governance can only be deleted once the Current time exceeds the time to live
https://www.linkedin.com/in/alex-allen-turl-07370146