05-26-2010 12:35 PM
Solved! Go to Solution.
05-28-2010 01:56 AM
After you follow the above steps as identified by JesusWept2 you should be able to see the users for archiving.
If not, check two things:
1. User is not hidden from GAL.
2. Login to SQL server and run the following query:
Use EnterpriseVaultDirectory
Select * from ExchangeMailboxEntry
where MbxDisplayname = 'display name of the user in question'
Please let me know if you see any results for the user that you want to enable
05-26-2010 12:47 PM
05-26-2010 12:52 PM
05-26-2010 01:05 PM
05-26-2010 01:19 PM
05-26-2010 01:25 PM
05-26-2010 04:02 PM
As mentiond by JesusWept2 the best would be checking the event viewer and opening system mailbox while logged VSA. Can you also log on as Enterprise Vault service account, stop task controller service clear all MAPI profiles created by EVSA, start Task controller services and test archive enabling the user again.
05-28-2010 01:56 AM
After you follow the above steps as identified by JesusWept2 you should be able to see the users for archiving.
If not, check two things:
1. User is not hidden from GAL.
2. Login to SQL server and run the following query:
Use EnterpriseVaultDirectory
Select * from ExchangeMailboxEntry
where MbxDisplayname = 'display name of the user in question'
Please let me know if you see any results for the user that you want to enable
06-01-2010 08:36 AM