I gave my client the documentation that Tony sent me, and it seemed to cover all bases of BCC in CA and DA. Now, my client states that he is ABLE to get "hits" on CA/DA WITHOUT the attributes, and CANNOT get "hits" on CA/DA WITH the attributes. This is the doc. I sent him:
Solutions:
The BCC index attributes are RBCC, RBDN and RBEA.
RBCC - Display Name or Email Address
RBDN - BCC Display Name
RBEA - BCC Email Address
For Discovery Accelerator 7.x or 2007.x Application Level Search Attribute (applies to all new searches in all Cases)
1. Access the DA Customer home page using an account that has a Role Assignment with sufficient Application level permissions to create a Custom Attribute (such as Discovery System Admin)
2. Select the Search Attributes option under the Application Administration column
3. Select the New Attribute option
4. Select the New Search Attribute option from the Index Attribute field
5. Enter RBCC in Name and Display Name fields
6. Enter Display Name or Email Address in the Default field
7. Click the OK button to save the new search attribute
8. For added search flexibility, repeat Steps 3 through 7 for the RBDN and RBEA attributes, using the labels associated with each attribute above in the Default field
8. On any new Case search page, click the Custom Attributes option and enter words to search.
He is running EV 2007 SP5. Please assist me on this matter.
Thanks!
-John