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Cannot restore archived Sharepoint items

Ralfeus
Level 4
Certified

Hi all

I'm trying to restore archived Sharepoint items and found strange problem. No items can be restored at all. The error stated is "The Enterprise Vault Server is unavailable or access is denied".

In dtrace log I see following:

 

 

8 REPLIES 8

Ralfeus
Level 4
Certified

I can't publish whole post due to unknown reason. So I'm trying to add post text by small chunks

Ralfeus
Level 4
Certified

5171    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    CVaultStoreDB::GetSavesetProperties Information: Total 1 SISParts found for saveset having TID:'613D2436-AA40-3569-51E4-B5DBF8F82D71'.
5172    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    CVaultStoreDB::GetSavesetProperties Information: Total 1 SISParts added to output vector for saveset having TID:'613D2436-AA40-3569-51E4-B5DBF8F82D71'.
5173    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:M    {CStore::LocateSaveset(2)}|Selector:201404016347555~201401240639370000~Z~613D2436AA40356951E4B5DBF8F82D71 HRESULT:Success  (0) Found:True
5174    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CStore::LocateSaveset(2)} (Exit) Status: [Success]
5175    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:M    {CStore::LocateSaveset(1)}|Selector:201404016347555~201401240639370000~Z~613D2436AA40356951E4B5DBF8F82D71 HRESULT:Success  (0) Found:True
5176    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:M    {CStore::LocateSaveset(1)}| Saveset Descriptor:1018E5E3F4A68F34FA47B7A7A09E76EC51110000EVSERVER01+201404016347555~201401240639370000~Z~613D2436AA40356951E4B5DBF8F82D71+0++0+3+41730.42986111110800000+425+141++55+1+141+1+0+0?1+28+802504879+0+613D2436AA40356951E4B5DBF8F82D71+0+6+41730.42986111110800000+0+0+++0+0+0+1+1
5177    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CStore::LocateSaveset(1)} (Exit) Status: [Success]
5178    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CStoreAccessor::LocateItem} (Exit) Status: [Success]
5179    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CStoreAccessor::SelectStore} (Entry)
5180    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:M    {CStoreAccessor::SelectStore}|EntryId:1018E5E3F4A68F34FA47B7A7A09E76EC51110000EVSERVER01
5181    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CStore::IsOpenVault} (Entry)
5182    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CStore::IsOpenVault}|Requested: 1018E5E3F4A68F34FA47B7A7A09E76EC51110000EVSERVER01 Current: 1018E5E3F4A68F34FA47B7A7A09E76EC51110000EVSERVER01 Open: True
5183    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CStore::IsOpenVault} (Exit)
5184    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CStoreAccessor::SelectStore} (Exit) Status: [Success]
5185    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CVaultCache::ReadEntry:#102} Successfully read Vault [1018E5E3F4A68F34FA47B7A7A09E76EC51110000EVSERVER01] information from cache.
5186    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:M    {CSimpleStore::LocateItem:#985} Archive/Archive Folder Id:1018E5E3F4A68F34FA47B7A7A09E76EC51110000EVSERVER01  Selector:1018E5E3F4A68F34FA47B7A7A09E76EC51110000EVSERVER01+201404016347555~201401240639370000~Z~613D2436AA40356951E4B5DBF8F82D71+0++0+3+41730.42986111110800000+425+141++55+1+141+1+0+0?1+28+802504879+0+613D2436AA40356951E4B5DBF8F82D71+0+6+41730.42986111110800000+0+0+++0+0+0+1+1
5187    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CClientIdentity::CheckAccess} (Entry)
5188    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CClientIdentity::DetermineIdentity} (Entry)
5189    09:29:57.098     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {CClientIdentity::DetermineIdentity}|Timing check
5190    09:29:57.129     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {VaultCoCreateInstanceEx} CLSID [{4D5CA60E-4358-11D4-8687-0008C7DF84BC}] Server Name [SP1.domain.local] Used Server Name [SP1.domain.local] Num of attempts [1] Total elapsed [0.021s] Result [Success  (0)]
5191    09:29:57.161     [6168]    (StorageOnlineOpns)    <6324>    EV:L    {VaultCoCreateInstanceEx} Attempt [1] to create COM object failed. CLSID [{4D5CA60E-4358-11D4-8687-0008C7DF84BC}] Server Name [SP1.domain.local ddqeY3jZRXg= ᄌᄈᄚᄑᄒᄈᆪレノフレヘノヨワレ] Elapsed [0.004s] Result [The RPC server is unavailable.  (0x800706ba)]
5192    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:L    STAWaitForMultipleObjectsEx: Leaving wait state with result: 258
5195    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:H    VaultCoCreateInstanceEx GetMachineNameUsingHostNameHelper failed. Server Name [SP1.domain.local ddqeY3jZRXg= ᄌᄈᄚᄑᄒᄈᆪレノフレヘノヨワレ] Error [No such host is known.  (0x80072af9)]
5196    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:H    ClientAuthHelperImpl::ValAuthString ConfirmAnonClientIdentity failed (hr=No such host is known.  (0x80072af9))
5197    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:H    {CClientAuthenticate::ValAuthString:#383} Exception raised!
5198    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:L    CAuthHelper::Reset Cancel registration? True CancelId: 0
5199    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:H    {CClientIdentity::DetermineIdentity} (Exit) Status: [Unspecified error  (0x80004005)]
5200    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:H    {CClientIdentity::CheckAccess} (Exit) Status: [Unspecified error  (0x80004005)]
5201    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:H    {CSimpleStore::FetchItem11:#5081} _com_error exception: [Access denied      (0xc0041801)]
5202    09:29:57.363     [6168]    (StorageOnlineOpns)    <6324>    EV:H    {CSimpleStore::FetchItem11} (Exit) Status: [Access denied      (0xc0041801)]

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Have you seen this TN:

Unable to recall archived items from Sharepoint

Article:TECH197885  |  Created: 2012-10-04  |  Updated: 2013-08-23  |  Article URL http://www.symantec.com/docs/TECH197885

Ralfeus
Level 4
Certified

Hi Tony

This post is somehow cursed. I can't properly update it :)

I've checked the link you've given. The EV Admin service is running under VSA properly, so it's not a case.

I'm most concerned of this entry in dtrace log:

GetMachineNameUsingHostNameHelper failed. Server Name [SP1.domain.local ddqeY3jZRXg= ᄌᄈᄚᄑᄒᄈᆪレノフレヘノヨワレ] Error [No such host is known.  (0x80072af9)]

Of course there is no such host because host name is SP1.domain.local. That nonsense after the name is unknown to me. It seems to me as some memory corruption.

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Can you run this against the EnterpriseVaultDirectory database?

SELECT * FROM ComputerEntry

 

Ralfeus
Level 4
Certified

ComputerEntryId                                    ComputerName            ComputerRootPath                        ComputerSiteEntryId                                ComputerAdminNote VaultSoftwareVersion ComputerNameAlternate FileServerManagementUrn                                                                                 SvcNamesUpgradeState CacheLocation CacheSize   ManualAdminSecurityDesc DefVaultStoreEntryId DefIndexingServiceEntryId MaxVaultCacheUpdates ComputerIdentity EnabledForIMAP HostType
-------------------------------------------------- ----------------------- --------------------------------------- -------------------------------------------------- ----------------- -------------------- --------------------- ------------------------------------------------------------------------------------------------------- -------------------- ------------- ----------- ----------------------- -------------------- ------------------------- -------------------- ---------------- -------------- --------
1110DD4FEEF57EC4FAE780FE7D1AC5A241410000EVSERVER01 evserver01.domain.local D:\Program Files (x86)\Enterprise Vault 191AD3EC281FA6D40B411549F4533B4B41d10000EVSERVER01                   V10.0                EVSERVER01            tcp://10.0.6.10:55664/8f81669b_c9f3_4dd5_b983_5361f5154908/KVS.EnterpriseVault.FileServerArchiveManager 2                    E:\EVCache    20480       NULL                    NULL                 NULL                      10                   1                NULL           0
122C0AAAC39080A49B730497BF88D8BD21410000EVSERVER01 evserver04.domain.local D:\Program Files (x86)\Enterprise Vault 191AD3EC281FA6D40B411549F4533B4B41d10000EVSERVER01                   V10.0                EVSERVER02            tcp://172.0.2.3:18058/addc751a_6d59_4f65_8320_245d100bab94/KVS.EnterpriseVault.FileServerArchiveManager 2                    E:\EVCache    20480       NULL                    NULL                 NULL                      10                   4                NULL           0
15399A6D86F24D540BB941645A8CAEDE01410000EVSERVER01 evserver02.domain.local D:\Program Files (x86)\Enterprise Vault 191AD3EC281FA6D40B411549F4533B4B41d10000EVSERVER01                   V10.0                EVSERVER03            tcp://10.0.6.111:4594/df346cdd_776a_40d8_979c_33ade9a1012d/KVS.EnterpriseVault.FileServerArchiveManager 2                    E:\EVCache    20480       NULL                    NULL                 NULL                      10                   2                NULL           0
15F1224E28E5F79468A0A41BD4D2FEEEF1410000EVSERVER01 evserver03.domain.local D:\Program Files (x86)\Enterprise Vault 191AD3EC281FA6D40B411549F4533B4B41d10000EVSERVER01                   V10.0                EVSERVER04            tcp://10.0.6.81:41425/95d1cef0_9375_43aa_801a_f6432488dc0c/KVS.EnterpriseVault.FileServerArchiveManager 2                    E:\EVCache    20480       NULL                    NULL                 NULL                      10                   3                NULL           0

(4 row(s) affected)

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Very strange.  Can you check the SPN's for the EV Servers?

http://social.technet.microsoft.com/wiki/contents/articles/717.service-principal-names-spns-setspn-syntax-setspn-exe.aspx#Viewing_or_Checking_SPN_Registrations

setspn -L contosoDC1

Ralfeus
Level 4
Certified

PS D:\Program Files (x86)\Enterprise Vault> setspn -L EVSERVER03
Registered ServicePrincipalNames for CN=EVSERVER03,OU=Servers,DC=domain,DC=local:
        WSMAN/EVSERVER03.domain.local
        WSMAN/EVSERVER03
        TERMSRV/EVSERVER03
        TERMSRV/EVSERVER03.domain.local
        RestrictedKrbHost/EVSERVER03
        HOST/EVSERVER03
        RestrictedKrbHost/EVSERVER03.domain.local
        HOST/EVSERVER03.domain.local
        
PS D:\Program Files (x86)\Enterprise Vault> setspn -L EVSERVER04
Registered ServicePrincipalNames for CN=EVSERVER04,OU=Servers,DC=domain,DC=local:
        WSMAN/EVSERVER04.domain.local
        WSMAN/EVSERVER04
        TERMSRV/EVSERVER04
        TERMSRV/EVSERVER04.domain.local
        RestrictedKrbHost/EVSERVER04
        HOST/EVSERVER04
        RestrictedKrbHost/EVSERVER04.domain.local
        HOST/EVSERVER04.domain.local