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Centera not allowing recall

WiTSend
Level 6
Partner

I'm getting errors when attempting to recall emails from my Centera in both DA and through the web search.  It is only happening on one vault store, all the others appear to be working fine.  I'm getting the following error:

1)  an error ID of 375 on the DA server

   ...An internal failure occurred. Internal Error: 'Error opening EMC Centera C-Clip Function call: APP AS - Customer ID: 3 - An Error has occured when retrieving Item

 

2) Web application 6287 error id on the EV server hosting the archives

   ...Unable to fetch item from "<vault server>".

 

3) Storage online 6761 error id on the EV server hosting the archives.

   ...Reason: The use of this operation is restricted

4) The following error showing in the DA client

   ...

Cannot retrieve item
Report this error to your system administrator
An internal failure occurred. Internal Error: 'Error opening EMC Centera C-Clip Function call: %1 Status: %2 (%3) Reason: %4 Pool Address: %5 (0xc0041a69)'.

All my other vault stores are working just fine.

Any and all help will be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

so first thing would be to check CenteraVerify.exe and make sure yous pecify the correct ip addresses for the primary and the replica and the PEA file and make sure the tests go through.

If that works, run EVSVR and go in to interactive mode and try to do the recall from there.

You are probably going to need to get a dtrace of StorageOnlineOpns and enable the centera logging
http://www.symantec.com/business/support/index?page=content&id=TECH43501

But really it sounds like a PEA issue that is not allowing you to authenticate to the centera or the pools, the CenteraVerify should show whether this is the case or not as well, but if you have Centera admins it may be worth checking whether they have changed anything recently or ask to regenerate and respecify the PEA file
http://www.symantec.com/business/support/index?page=content&id=TECH65247

 

https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

3 REPLIES 3

JesusWept3
Level 6
Partner Accredited Certified

so first thing would be to check CenteraVerify.exe and make sure yous pecify the correct ip addresses for the primary and the replica and the PEA file and make sure the tests go through.

If that works, run EVSVR and go in to interactive mode and try to do the recall from there.

You are probably going to need to get a dtrace of StorageOnlineOpns and enable the centera logging
http://www.symantec.com/business/support/index?page=content&id=TECH43501

But really it sounds like a PEA issue that is not allowing you to authenticate to the centera or the pools, the CenteraVerify should show whether this is the case or not as well, but if you have Centera admins it may be worth checking whether they have changed anything recently or ask to regenerate and respecify the PEA file
http://www.symantec.com/business/support/index?page=content&id=TECH65247

 

https://www.linkedin.com/in/alex-allen-turl-07370146

JesusWept3
Level 6
Partner Accredited Certified

Oh and the instructions for retrieving an item via EVSVR is as follows

 

a. Open EVSVR.exe from the Enterprise Vault program directory (i.e C:\Program Files\Enterprise vault).
b. At the EVSVR prompt type "Interactive" and hit Enter.
c. At the prompt use the following syntax to specify the Vault Store or Archive ID and the Saveset or Transaction ID:
DumpSaveset <VaultStoreIdOrArchiveId> <SavesetIdOrTransactionId> [-o <OutputFolder>]
<OutputFolder> - The folder to put retrieved files into.
Example:
EVSVR Command> DumpSaveset 1DF3FEE58BF034E9044837B65J831D1110000.EV01.com 201010190000000~201010181230300000~Y~50F057E0EC593298574C7AC7F4330F34 -o C:\Test
https://www.linkedin.com/in/alex-allen-turl-07370146

WiTSend
Level 6
Partner

I had two pools, "default" and "named".  The "named" pool was the problem.  I granted anonymous rights to it  using Centera CLI and all is working now.  Thanks.