cancel
Showing results for 
Search instead for 
Did you mean: 

Com Add-in Error

pdunnigan1
Level 4

Windows 10, Outlook 2016. When I try to load the EV add-in I get the error A runtime error occurred during the loading of the COM Add-in. I tried enabling logging, but nothing shows up there. what else can I look at. 

 

Pat

4 REPLIES 4

Cylon_R
Level 3
Employee

Hello pdunnigan1,

In order to further assist you, we need more information on the issue found. Such as the Event viewer logs.

For the issue mentioned I would suggest the following technote:

The Enterprise Vault Client Add-in does not load in Outlook

https://www.veritas.com/support/en_US/article.000081218

It could be a compatibility issue. We would need to see more information on the error logs.

Hope this above suggested article gives you some light.

 

Regards,

 

 

Cylon R.

Cylon_R
Level 3
Employee

Hello pdunnigan1,

In order to further assist you, we need more information on the issue found. Such as the Event viewer logs.

For the issue mentioned I would suggest the following technote:

The Enterprise Vault Client Add-in does not load in Outlook

https://www.veritas.com/support/en_US/article.000081218

It could be a compatibility issue. We would need to see more information on the error logs.

Hope this above suggested article gives you some light.

 

Regards,

 

Cylon R.

Titoine31
Moderator
Moderator
Partner    VIP    Accredited Certified

Hello,

Which version of build of Outlook 2016 do you use ?

Which version of Outlook Add-in do you use ? And which version of Enterprise Vault do you use ?

I think that you can use the last version of Outlook Add-in the 12.3.1 for make test : https://www.veritas.com/support/en_US/article.100042191

Regards,

Antoine

Thanks for the responses, I have a case open with EV support .