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Com Add-in Error

pdunnigan1
Level 4

Windows 10, Outlook 2016. When I try to load the EV add-in I get the error A runtime error occurred during the loading of the COM Add-in. I tried enabling logging, but nothing shows up there. what else can I look at. 

 

Pat

4 REPLIES 4

Cylon_R
Level 3
Employee

Hello pdunnigan1,

In order to further assist you, we need more information on the issue found. Such as the Event viewer logs.

For the issue mentioned I would suggest the following technote:

The Enterprise Vault Client Add-in does not load in Outlook

https://www.veritas.com/support/en_US/article.000081218

It could be a compatibility issue. We would need to see more information on the error logs.

Hope this above suggested article gives you some light.

 

Regards,

 

 

Cylon R.

Cylon_R
Level 3
Employee

Hello pdunnigan1,

In order to further assist you, we need more information on the issue found. Such as the Event viewer logs.

For the issue mentioned I would suggest the following technote:

The Enterprise Vault Client Add-in does not load in Outlook

https://www.veritas.com/support/en_US/article.000081218

It could be a compatibility issue. We would need to see more information on the error logs.

Hope this above suggested article gives you some light.

 

Regards,

 

Cylon R.

Titoine31
Level 6
Partner    VIP    Accredited Certified

Hello,

Which version of build of Outlook 2016 do you use ?

Which version of Outlook Add-in do you use ? And which version of Enterprise Vault do you use ?

I think that you can use the last version of Outlook Add-in the 12.3.1 for make test : https://www.veritas.com/support/en_US/article.100042191

Regards,

Antoine

Thanks for the responses, I have a case open with EV support .