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Compliance Sampler Event ID 41597

On Monday I created a new CA customer and saw the following warning in the event log Tuesday and today:

Event ID:      41597
Task Category: Compliance Sampler
Level:         Warning
Description:
An attempt to transfer items to Compliance Accelerator for sampling has failed as the associated customer database no longer exists. To resolve this issue, restore the database or see article TECH223648 on the Symantec Support website.
Customer GUID: 5bb6960a-d144-41e9-b020-c9784e16c79f

The customer database was created successfully and was never deleted. I checked the EVCAConfiguration database for the Customer GUID, verified it in the tbl.Config in the customer database, and in the ItemSamplingStatusLog table in the vault store database. It's all the same CustomerGUID (I'll post a screen shot if that's helpful).

Has anyone else seen this? I'm going to restart services on the EV and CA servers tonight to see if that helps. I'd appreciate any other advice.


 

1 Solution

Accepted Solutions
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Accepted Solution!

On the 4th day the errors

On the 4th day the errors stopped and haven't returned.

View solution in original post

2 Replies
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Restarting the services

Restarting the services didn't help.

I'm getting a dtrace of the EVCompliance process from the storage server when the sampling is scheduled to run.. hopefully I can find something in there.

Highlighted
Accepted Solution!

On the 4th day the errors

On the 4th day the errors stopped and haven't returned.

View solution in original post