We are using EV 11 for archiving exchange 2013 mailbox and journal mailbox archiving.
When we access archived item from AE , we get an error : The item could not be downloaded.[0IOM]
I got multiple errors on EV server:
Log Name: Symantec Enterprise Vault Converters
Source: Enterprise Vault Converters
Date: 6/20/2016 11:25:00 AM
Event ID: 28993
Task Category: Storage Archive
Unable to convert item content
Reason: Conversion failed (0xc00419e0)
Vault ID: 1566CD085C503DC44AE0B122450014D1F1110000mailarchive
SaveSet ID: 201606206402073~201606200554190000~Z~315255DE1545C66D8676691D3ECA7841
Attachment ID: 1
This item will be archived without a preview being available to the web application and the content will not be indexed. It is not possible to search on the content but the item can be restored as normal
For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=e
In EV information window I found below errors :
Error getting the MAPI Object - ref:80040111
Outlook connection state Cache connected full(8)
This error disappears when we restart OUTLOOK.
Client trace logs attached for reference..
Please provide solution regarding same.
I think I have had a similar problem with Excel files that were to long.
EV tries to convert it to text/html, but it was to huge so it went into a limiter. I can not recall what limitation it was.
You could set the value higher, which had the drawback that very large excels would take a long time to be converted.
If you have an Excel with a lot of rows or columns this might be your problem.
By the way it is not an error, it is a warning.
The attachment can not be searched or previewed but it will be restored normally.