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Creating a new DataDomain Partition getting an Access Denied

Anyone have any thoughts for the following error messages generated when trying to create a new partition.  I have created other partitions successfully that weren't to a DD box, I was even able to create a DD type partition by faking it out with a windows share, just get this problem when connecting to an actual DataDomain box.  If I just open up the share I have no problem creating files folders and deleting them, it's just through the EVAC that it doesn't work.  Dtrace didn't reveal anything more then what's below.

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Management
Event ID: 6717
Date:  19/03/2009
Time:  9:41:51 AM
User:  N/A
Computer: TEC-EV01
Description:
Error creating partition volume directory with security attributes
 
Reason: Access is denied.  [0x80070005]
Path: \\tec-dd01\backup\EVaultBKP
Reference: VSCREATE1

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
 

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Management
Event ID: 6799
Date:  19/03/2009
Time:  9:41:51 AM
User:  N/A
Computer: TEC-EV01
Description:
Unable to create Vault Store Partition.
 
 Vault Store : 12B56C1FCBB35F240B078E636F39119F31210000TEC-EVSITE01
 Destination : \\tec-dd01\backup\EVaultBKP\Exchange
 
 Internal references:
 Flags     : HSMType:0\NoSecurity:0\DeviceType:0\State1
 Error     : Access is denied.  [0x80070005]
 Reference : .\StorageManage.cpp (CStorageManage::CreatePartition) [lines {...,1186,1187,1188,1189,1190,1196,1199,1202,1203,1221,1222,1234}] built Nov 27 20:39:19 2008
 

 

1 Solution

Accepted Solutions
Accepted Solution!

My customer tried the 777

My customer tried the 777 commands with no success, plus a couple dozen other things with no luck.

Ultimately they upgraded to latest 4.5 version to correct the bugs with permissions, and were able to reset the default permissions and get things working again, then we had no problems creating the Vault partition.

I'm not sure if they deleted the EVservice account that I had them create on the DD box, I'm reasonably positive they didn't.

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9 Replies

account permissions

Does the VSA have change permissions on the DD partition? 

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also

Is there at least one folder below the share path? 

So is the shared folder EVaultBKP ? 

 

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also

sorry, hit save twice...

 

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The VSA (dopelganger account)

The VSA (dopelganger account) has sysadmin, as well as the VSA has Full Control on the folders.

 

And yes, there are subfolders under the share that I'm drilling down to.  Doesn't seem to like it if the folder isn't empty either.  The actual shared folder is Backup I believe.

Have you created the folder

Have you created the folder using the VSA Account from Windows? If not, could you create a new folder directly under /backup using the VSA Account in Windows? In 4.4, the permission model is a bit shaky... Smiley Wink Or you could try this in SE Mode (if you know how to get in...) se chmod -R 777 /ndmplb/EVaultBKP Cheers Michel

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
Accepted Solution!

My customer tried the 777

My customer tried the 777 commands with no success, plus a couple dozen other things with no luck.

Ultimately they upgraded to latest 4.5 version to correct the bugs with permissions, and were able to reset the default permissions and get things working again, then we had no problems creating the Vault partition.

I'm not sure if they deleted the EVservice account that I had them create on the DD box, I'm reasonably positive they didn't.

View solution in original post

Thanks for the feedback! I'm

Thanks for the feedback! I'm not sure if 4.4 is even supported for EV? Cheers Michel

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.

Not like Symantec or

Not like Symantec or DataDomain have provided any articles or documents to the fact, but going forward with future customers, 4.5 will be my minimum requirement.  Thanks for your input on the matter, us 3 might be the only people who have attempted this.

;) I'm happy to experiment

Smiley Wink I'm happy to experiment with it if I get some time. We're one of the biggest DataDomain as well as EV/Symantec partners in EMEA, so we definitely will get something together here Smiley Wink Cheers Michel

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.