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Custodian Manager issue on Discovery Accelerator

B_Carlin
Level 2
Hello.  I have set up a new build of EV8 SP1 with DA on 2 boxes (W2K3SP2) Everything works fine in the test cases that I have set up.  However, when someone else goes to the Custodian Manager page, they receive the error "An upgrade via the Accelerator Administration Web site must be performed before this web site can be accessed"  I am sure that I am just missing a simple step, but if someone can point me in the right direction , it would be much appreciated.
Cheers-
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TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
see this post for the same issue:

https://www-secure.symantec.com/connect/forums/when-trying-access-custodian-manager-i-get-following-error


Once he restarted the Accelerator Admin service the issue went away.

Worth a shot.

Regards,


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3 REPLIES 3

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
see this post for the same issue:

https://www-secure.symantec.com/connect/forums/when-trying-access-custodian-manager-i-get-following-error


Once he restarted the Accelerator Admin service the issue went away.

Worth a shot.

Regards,


TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
do you have an update on this issue?  Did restarting the Accelerator Admin service help?

B_Carlin
Level 2
Restarting eventually helped.  I had to re-enter the password and validate my vault account by browsing to it.  Once that was done, restarted the service and was up and running.