Delete Vault Failed

[Sarah_Seftel1]

event 6643:

Delete Vault failed
Reason: <0x80040e2f>
Vault Name: PTVCCR01
Vault Store: PTVMBXVS01
Vault Id: 1C1E6061628DE974F900DBAAA0A4042501110000PTVEVVS01

event 8390:

The EnterpriseVault.DirectoryConnection object reported an error.
 
0x80040e2f
Internal references:
Error 0x80040e2f
CDirectoryConnectionObject::DeleteArchive .\DirectoryConnectionObject.cpp [lines {2860,2868,2870}], built Mar 14 10:55:02 2011

when storage service is restarted I get the following error.

needless to say that the archives I deleted manually are still there, staring at me, and not getting deleted.

ideas?

[JesusWept3]

Would really need a DTrace of storage delete as the storage service is starting

[Sarah_Seftel1]

thanks, update when trace is over.

[Sortid]

Are you running Discovery Accelerator?  I get that when I attempt to delete an archive which is in use by DA.

[Sarah_Seftel1]

did you manage to resolve it?

[JesusWept3]

Well if it's DA it's typically coupled with another event It's usually because the archive is in the vault interest table, meaning they are in an existing DA search and for it to be removed you have to delete the da search and then this will unregistered the archive Did you ever run the DTrace?

[Sarah_Seftel1]

customer restrictions etc...

I'll try and remove the searches from DA, if this will not help - do you think stopping DA services and restart storage service will do the job as well?

[Sarah_Seftel1]

567    11:04:36.728     [14300]    (DirectoryService)    <11208>    EV~E    Event ID: 13360 An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: CADODataAccess::ExecuteSQLCommand .\ADODataAccess.cpp [lines {1407,1409,1424,1442}], built Mar 14 10:54:54 2011): |Description:  |The DELETE statement conflicted with the REFERENCE constraint "FK_VaultInterest_VaultEntryId". The conflict occurred in database "EnterpriseVaultDirectory", table "dbo.VaultInterest", column 'VaultEntryId'.| | |SQL Command: | DeleteArchive| | |Additional Microsoft supplied information:| |Source:       Microsoft OLE DB Provider for SQL Server |Number:       0x80040e2f |SQL State:    23000 |Native Error: 00000547 |HRESULT|0x80040e2f| |
568    11:04:36.728     [14300]    (DirectoryService)    <11208>    EV~E    Event ID: 13360 An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: CADODataAccess::ExecuteSQLCommand .\ADODataAccess.cpp [lines {1407,1409,1424,1442}], built Mar 14 10:54:54 2011): |Description:  |The statement has been terminated.| | |SQL Command: | DeleteArchive| | |Additional Microsoft supplied information:| |Source:       Microsoft OLE DB Provider for SQL Server |Number:       0x80040e2f |SQL State:    01000 |Native Error: 00003621 |HRESULT|0x80040e2f| |
569    11:04:36.728     [14300]    (DirectoryService)    <11208>    EV~E    Event ID: 8453 The EnterpriseVault.DirectoryService object reported an error.| |The error code was 0x80040e2f |
572    11:04:36.728     [14344]    (StorageDelete)    <13208>    EV~E    Event ID: 6643 Delete Vault failed |Reason: <0x80040e2f> |Vault Name: PTVCCR07 |Vault Store: PTVMBXVS07 |Vault Id: 13255C2D999F4644A84FF269952D508D31110000PTVEVVS01 |
573    11:04:36.728     [14344]    (StorageDelete)    <13208>    EV:H    {CDeleteVault::DeleteArchive} (Exit) Status: [Delete Vault failed   Reason: %1   Vault Name: %2   Vault Store: %4   Vault Id: %3      (0xc00419f3)]
574    11:04:36.728     [14344]    (StorageDelete)    <13208>    EV:L    CDeleteVault::ProcessQueueItems Error: Failed to delete a queue item havingItemType : [0] Item Name : [PTVCCR07] Item EntryId: [13255C2D999F4644A84FF269952D508D31110000PTVEVVS01] Error Code: [0xC00419F3]
575    11:04:36.728     [14344]    (StorageDelete)    <13208>    EV:H    CDeleteVault::ProcessQueueItems Information: Deletion queue empty.

[JesusWept3 · Accepted solution]

OK so the quick and easy way is just to delete the entry from VaultInterest in the EnterpriseVaultDirectory database, the correct way is to delete the case.

I believe in EV10 SP1 you can remove the user from the VI through the VAC
but for now manually remove from the vaultinterest table or delete the case, they are your only two options