My customer is currently using EV 9 SP2
They allow users to delete from their archives. The retention category is set to allow delete from this category. the Retention Category time period is currently set to "forever".
The option to "Archive Deleted Items" in Outlook is enabled in the advanced properties "List Settings From" Archive General policy.
Their environment is configured so that shortcuts are not created and users access all vaulted items through archive explorer.
When a user deletes an archived item from any of their folders other than the "Deleted items Folder" within Archive Explorer the delete is processed and the archived item\s disappear from their archive explorer view. However, if they try to delete from the deleted items folder it will reappear almost immediately.
The restore deleted items is configured for 21 days.
I wondering if because the deleted items folder actually holds items that are deleted from exchange if that is the reason they are not able to delete items from the deleted items folder within archive explorer.
Can anyone confirm this thinking for me or else give me an idea why this is not possible.
Solved! Go to Solution.
Not sure what you mean by reproducing it, but I have tested this on a few users and it is the same for all of them.
I also tried giving he vault admin permissions to their archives and deleting items as the vault admin and it still doesn't work.
I investigated it a bit further, and can reproduce the issue.
The good news is that the item is actually deleted from the archive. The bad news is that it sticks around in archive explorer. The normal 'right click refresh' doesn't fix it, but if you clear the Internet Explorer settings, then that does fix it.
Thanks for making the effort to reproduce the problem.
I know that this will be an issue with the customer as their operations people will not allow the users to delete temporary items in their internet explorer. That is locked down.
I will tell them how they can fix this and leave it up to them to decide how to handle it.
Thanks again for your efforts on this.